Transition Management Services -Manager

PwC; Bengaluru; On-site; INR 2,800,000 - 4,400,000; Full time

Job summary

PwC Acceleration Center India seeks a Transition Management Services Manager to guide the delivery of outsourced services for a diverse client base across geographies. You will lead transition programs, manage delivery teams, and drive performance improvements with a focus on SAP transitions and automation.

As a Manager, you will mentor junior staff, shape project success, and collaborate across Advisory, Assurance, Tax and Business Services to deliver value with integrity, innovation, and

Qualifications

• Bachelor’s degree required.
• 8+ years of experience in transition management or managed services.
• Oral and written proficiency in English required.

Responsibilities

• Leading transition management services and overseeing delivery teams to optimize client operations
• Experience in IT App SAP Transitions and Project Management
• Experience in leading SAP (ECC/HANA) and Custom App Transition Projects
• Understanding of Technologies (Infra & Or App) and keenness to learn new technologies
• ITIL Processes and understanding of Operating Models for Managed Services
• Managing project planning, budgeting, and execution to achieve successful outcomes
• Implementing process optimization strategies to enhance service delivery and efficiency
• Analyzing system components to identify interactions and improve managed services
• Coaching team members to leverage their strengths and develop new skills
• Engaging in stakeholder management to build and maintain client relationships
• Utilizing automation solutions to streamline business processes and reduce operational risks
• Facilitating continuous improvement initiatives to enhance service quality and performance
• Overseeing risk documentation and operational risk management to mitigate potential issues
• Encouraging innovation and technology adoption to drive digital transformation efforts

Skills

Leadership

Project management

Stakeholder management

Business process automation

Automation tools

ITIL knowledge

SAP transitions

Mentoring / coaching

Education

Bachelor's degree

Tools

SAP ECC/HANA

ITIL frameworks

Automation tools

Job description

Industry/Sector

Not Applicable

Specialism

Managed Services

Management Level

Manager

Job Description & Summary

The Opportunity

Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands‑on learning, cutting‑edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As a Transition Management Services Manager, you will play a pivotal role in delivering outsourced solutions that help organizations streamline operations, reduce costs, and enhance efficiency. Within our Managed Services practice, you will focus on transitioning and running services, managing delivery teams, programs, and performance, while optimizing processes and tools to provide exceptional services to clients.

As a Manager, you will lead teams and manage client accounts, focusing on strategic planning and mentoring junior staff. You are accountable for confirming project success and maintaining standards. Enhancing your leadership style, you motivate, develop, and inspire others to deliver quality. You are responsible for coaching, leveraging team members’ unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

In this role at PwC Acceleration Center India, you will be instrumental in driving continuous improvement and optimizing managed services processes, tools, and services, all while fostering a culture of innovation and excellence.

Responsibilities

• Leading transition management services and overseeing delivery teams to optimize client operations
• Experience in IT App SAP Transitions and Project Management

• -Experience in leading SAP (ECC/HANA) and Custom App Transition Projects
• -Understanding of Technologies (Infra & Or App) and keenness to invest in learning new technologies
• ITIL Processes and understanding of Operating Models for Managed Services-
• -Managing project planning, budgeting, and execution to achieve successful outcomes

• Implementing process optimization strategies to enhance service delivery and efficiency
• Analyzing system components to identify interactions and improve managed services
• Coaching team members to leverage their strengths and develop new skills
• Engaging in stakeholder management to build and maintain client relationships
• Utilizing automation solutions to streamline business processes and reduce operational risks
• Facilitating continuous improvement initiatives to enhance service quality and performance
• Overseeing risk documentation and operational risk management to mitigate potential issues
• Encouraging innovation and technology adoption to drive digital transformation efforts

What You Must Have

• At least a Bachelor’s degree
• At least 8 years of experience
• Oral and written proficiency in English required

What Sets You Apart

• Excelling in business process automation and improvement
• Demonstrating proficiency in project management and planning
• Utilizing analytical thinking for strategic decision‑making
• Engaging in stakeholder management and relationship building
• Implementing digital transformation and automation solutions
• Leading teams in managed services and operational excellence
• Developing skills in budgetary management and risk documentation