Transformation Manager

Capgemini; Mumbai; On-site; INR 1,600,000 - 2,400,000; Full time

Job summary

Capgemini is seeking an Engagement Manager in Mumbai to own and drive productivity improvements for large accounts. You will lead transformation levers including ZeroOps, Automation and Gen AI, manage senior stakeholders, and ensure ITIL-aligned application maintenance (incident, problem, knowledge management) meets high standards.

You will work to improve service delivery with data analytics, optimize cost of production, and contribute to strategic planning with Capgemini leadership.

Qualifications

• Experience in leading Application Maintenance across technologies and locations (250+ FTEs).
• Experience in designing and driving transformation initiatives.
• Ability to measure ROI and drive remedial actions to improve delivery KPIs and SLAs.
• Knowledge of ITIL practices; ITIL/Six Sigma certification is a plus.
• Strong ability to manage stakeholders and communicate with clients and Capgemini leadership.

Responsibilities

• Own and drive productivity improvement for accounts.
• Improve services through transformation levers (ZeroOps, Automation, Problem mgmt, Gen AI).
• Senior stakeholder management -- Capgemini and client organizations.
• Ensure critical Application Maintenance processes (Incident, Problem, Knowledge Mgmt) follow high hygiene.
• Own industrialization contribution margin improvement plan and optimize cost of production to meet contractual commitments.

Skills

Engagement/Account management

Transformation initiatives

Stakeholder management

Data analytics & KPI tracking

Gen AI / RPA / NoOps

Tools

SAP

BI

Job description

• As the right hand of the Engagement manager Own and Drive productivity improvement for accounts.
• Improve services through various transformation levers. (ZeroOps, Automation, Problem mgmt, Gen AI etc).
• Senior Stakeholder management -- Capgemini and client organizations.
• Ensure the critical Application Maintenance processes( Incident, Problem, Knowledge Mgmt) follow the high standard hygiene.
• Own industrialization contribution margin improvement plan for the account, ensure cost of production is optimised thereby meeting/exceeding the contractual commitments.

Qualifications and Experience:

• Experience in leading Application Maintenance across technologies and locations (Size of 250+ FTEs). Cross-technology exposure including SAP, BI, C&CA preferred.
• Experience in designing and driving transformation initiatives including change management.
• Should have worked on Continuous Improvement in collaboration with multiple teams / stakeholders to plan, prioritize, implement & track various levers.
• Should understand how to measure ROI, take feedback & remedial actions and improve delivery parameters / KPIs / SLAs through these levers & tools.
• Proven experience and expertise in one of the below areas and ability to pick up the other skills: RPA – Automation , AI /Gen AI, No Ops/Problem management/Incident reduction, Six Sigma/Lean.
• Proven track record in improving service delivery with data analytics and technology. Analytical mindset to analyze data and translate into intelligent information.
• Knowledge of ITIL practices; ITIL and Six Sigma certification is a plus.
• Ability to work with account team and customer in securing the prerequisites required for a lever implementation – security, data access, deployment architecture and should be able to identify risks , mitigation plans and address challenges.
• Good at communication, presentation of assets to client / Capgemini stakeholders and amicable to accept contrasting ideas and implementing the best ones.
• Good soft skills to manage stakeholders, and good reporting skills to consolidate levers and report out to management

What’s in it for you?

• Work with emerging technologies like Gen AI, Agentic AI, RPA etc
• Part of executive leadership , involved in strategic planning and decision making.
• Create impact on large accounts by transforming accounts and bringing value to the customers.
• Solving complex and unique client and Capgemini challenges.
• Learning about various transformation levers and their application