Transformation Lead / AI Project Manager - GenAI, Change Adoption

Crescendo Global Leadership Hiring India; Pune District, Gurugram District, Bengaluru; Hybrid; INR 3,500,000 - 7,000,000; Full time

Job summary

Crescendo Global Leadership Hiring India seeks a Transformation Lead/AI Project Manager to drive complex transformation initiatives across business, technology, data and governance teams.

This role requires 7+ years of experience delivering change in regulated or complex environments, focusing on AI, automation and value realization while coordinating cross-functional teams and governance forums to ensure outcomes.

Qualifications

• Bachelor’s degree or higher in Business, Technology, Finance, or a related discipline.
• Proven track record delivering complex change or transformation programmes with governance and value realisation.
• Experience with agile, hybrid or product-based delivery models delivering business value through change.
• Strong stakeholder engagement and influencing skills with senior-level reach.
• Practical knowledge of change management methodologies such as Prosci or ADKAR.
• Strong analytical and problem-solving capability in ambiguous environments.
• Experience with AI or automation-enabled transformation initiatives.
• Understanding of governance, risk, privacy and adoption in regulated environments.

Responsibilities

• Lead the delivery of complex transformation initiatives within scope, schedule and budget.
• Partner with Business, Technology and Data teams to govern transformation activities.
• Design and implement structured change management plans for readiness and adoption.
• Identify opportunities to apply AI, GenAI, automation and digital capabilities.
• Lead change and adoption activities for AI-enabled solutions across stakeholder groups.
• Actively manage risks, issues and dependencies with governance reporting.

Skills

Stakeholder engagement

Change management

Agile delivery

AI and automation

Programme governance

Risk management

Communication & influence

Leadership & coaching

Education

Bachelor’s degree or higher in Business/Technology/Finance or related discipline

Job description

Transformation Lead/AI Project Manager

7+ Years

NOIDA/GURUGRAM/BANGALORE/PUNE

Job Description - Transformation Lead/AI Project Manager

Role & Responsibilities:

• Lead the delivery of complex transformation initiatives and workstreams within agreed scope, outcomes, schedule and budget, translating strategic objectives into actionable delivery plans with clear measures of success.
• Partner with Business, Business Agility, Technology, Data and Architecture teams to ensure transformation activity is effectively governed, aligned to the organisational ecosystem and executed in a structured and collaborative manner.
• Design and implement structured change management plans covering stakeholder engagement, impact assessment, readiness, adoption and sustainment activities, using approaches such as Prosci and Agile.
• Identify, assess and prioritise opportunities to apply AI, Generative AI, automation and digital capabilities to business challenges, and embed these considerations into initiative planning, roadmaps and solution design.
• Lead change and adoption activities for AI-enabled solutions, building AI literacy and confidence across stakeholder groups through targeted communication, training and coaching.
• Actively manage risks, issues, dependencies and delivery impediments across cross-functional teams, providing transparent reporting on progress, outcomes, benefits and delivery performance to governance forums.
• Support the development and validation of business cases for AI and automation initiatives, including quantified benefits, costs, risks and value measures; track and report delivered versus planned benefits.
• Champion responsible, ethical and transparent use of AI, ensuring AI-enabled initiatives comply with organisational governance, risk, security, privacy, data and regulatory requirements.
• Conduct stakeholder mapping, facilitate workshops and run targeted interventions to drive adoption, capability uplift and sustained business outcomes.
• Contribute to the development and adoption of delivery tools, templates, playbooks and governance standards; promote data-driven decision-making and continuous improvement across the Transformation and Change team.
• Role model Liberty values and create an environment that supports psychological safety, respectful challenge, inclusion and continuous learning; manage and coach team members where applicable.

Candidate Profile:

• Bachelor's degree or higher in Business, Technology, Finance, or a related discipline (Required).
• Proven track record delivering complex change or transformation programmes in regulated or similarly complex environments, with strong governance, reporting and value realisation experience (Required).
• Experience working with delivery teams aligned to agile, hybrid or product-based ways of working, creating business value through business and technical change (Required).
• Excellent stakeholder engagement, facilitation, communication and influencing skills, with the ability to adapt style to audience and influence at senior levels (Required).
• Practical knowledge of change management, business readiness and adoption methodologies, such as Prosci, ADKAR or equivalent (Required).
• Strong analytical and problem-solving capability with a pragmatic, outcome-focused approach; comfortable operating effectively in ambiguous and complex organisational environments (Required).
• Experience supporting or delivering digital, data, AI or automation-enabled transformation initiatives, with the ability to assess AI opportunities and translate business challenges into technology-enabled solutions (Required).
• Understanding of responsible AI principles and relevant governance, risk, privacy, security and adoption considerations in regulated environments (Required).
• Resilient, curious, commercially aware and committed to continuous learning; collaborative and people-focused, modelling psychological safety, integrity and empathy (Required).
• Experience in financial services, insurance or another regulated sector (Strongly preferred).
• Formal qualifications in project, programme or change management such as PRINCE2, APM, MSP, Prosci or equivalent (Preferred).
• Experience with portfolio management, outcome-based planning, value realisation frameworks and multi-regional or hybrid delivery models (Preferred).
• Hands-on experience implementing AI-enabled solutions, intelligent automation platforms or digital transformation capabilities (Preferred).