Transfer Agency - Team Lead

State Street; Mumbai; On-site; INR 1,000,000 - 1,800,000; Full time

Benefits offered by this job

Flexible work-life support

Paid volunteer days

Vibrant employee networks

Job summary

State Street in Mumbai is seeking a Transfer Agency Senior Associate/Team Lead to manage shareholder databases within TA systems and ensure accurate investor records. You will oversee subscriptions, redemptions, transfers, and related reconciliations, while guiding junior staff and coordinating with internal teams.

The role requires a bachelor’s degree in finance or similar, 6+ years in transfer agency, and strong AML/KYC knowledge.

Qualifications

• Bachelor’s degree in Finance, Business, or a related discipline.
• Minimum of 6 years’ experience in transfer agency operations, preferably in a senior or supervisory capacity.
• Strong understanding of fund structures, investor servicing, and regulatory requirements (including AML/KYC).
• Proficient in using transfer agency systems and Microsoft Office applications.
• Excellent attention to detail and organisational skills.
• Effective communication and interpersonal abilities, with a customer-focused approach.
• Ability to manage priorities and work under pressure to meet deadlines.
• Demonstrated problem-solving and analytical skills.

Responsibilities

• Oversee processing of investor subscriptions, redemptions, transfers, and switches, ensuring compliance.
• Review and authorise daily transaction reports and reconciliations, resolving discrepancies.
• Escalate complex investor queries and provide prompt resolution.
• Assist in AML and KYC procedures implementation and monitoring.
• Support onboarding of new funds and clients with internal departments and third-party providers.
• Contribute to SOPs and process improvements.
• Mentor and train junior associates.
• Prepare and deliver regular management reports with accuracy and timeliness.
• Participate in system upgrades, UAT, and other projects as required.
• Maintain knowledge of regulations and market developments.

Skills

Attention to detail

Communication skills

Prioritization

Problem solving

Education

Bachelor’s degree in Finance or related field

Tools

Transfer agency systems

Microsoft Office

Job description

Who We Are Looking For

Looking for candidate who will be responsible for create or amend shareholder database in TA system. Candidate should have good verbal & written communication .Preferable location Mumbai. Ready to work in any shift including night shift.

Who We Are Looking For

Looking for candidate who will be responsible for create or amend shareholder database in TA system. Candidate should have good verbal & written communication .Preferable location Mumbai. Ready to work in any shift including night shift.

Why This Role Is Important To Us

The Transfer Agency Senior Associate plays a pivotal role within the investment and funds management sector, ensuring the accurate and efficient administration of investor transactions and records. Reporting to the Transfer Agency Manager, this position involves overseeing daily operations, resolving complex queries, and supporting junior team members.

What You Will Be Responsible For

As a Team Lead you will:

• Oversee the processing of investor subscriptions, redemptions, transfers, and switches, ensuring all transactions adhere to regulatory and internal compliance standards.
• Review and authorise daily transaction reports and reconciliations, identifying and resolving discrepancies and exceptions.
• Act as a point of escalation for complex investor queries, providing prompt and professional resolution.
• Assist in the implementation and monitoring of anti-money laundering (AML) and know-your-customer (KYC) procedures.
• Support the onboarding of new funds and clients, liaising with internal departments and third-party service providers.
• Contribute to the development and documentation of standard operating procedures and process improvements.
• Mentor and train junior associates, providing guidance and support in their professional development.
• Prepare and deliver regular management reports, ensuring accuracy and timeliness.
• Participate in system upgrades, user acceptance testing, and other projects as required.
• Maintain up-to-date knowledge of relevant regulations, market developments, and best practices.

Required Skills And Qualifications

• Bachelor’s degree in Finance, Business, or a related discipline.
• Minimum of 6 years’ experience in transfer agency operations, preferably in a senior or supervisory capacity.
• Strong understanding of fund structures, investor servicing, and regulatory requirements (including AML/KYC).
• Proficient in using transfer agency systems and Microsoft Office applications.
• Excellent attention to detail and organisational skills.
• Effective communication and interpersonal abilities, with a customer-focused approach.
• Ability to manage priorities and work under pressure to meet deadlines.
• Demonstrated problem-solving and analytical skills.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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Job ID: R-798321