Transctn Procng Offcr- Banking Non voice

Mphasis; Pune District; On-site; INR 223,000 - 357,000; Full time

Job summary

Mphasis in Pune, India is seeking a detail-oriented professional for an office-based role. You will process tasks per defined SLA, resolve client queries via email, and strive to meet KRAs through productivity and accuracy.

The position requires strong communication, analytical skills, and the ability to work in a team under SLA pressure. Candidates should be willing to work in flexible and night shifts, with complete on-site work from the office.

Qualifications

• Excellent written and verbal communication skills.
• Strong analytical and logical reasoning abilities.
• Proficiency in MS Word and MS Excel.
• Typing speed of 30 WPM with 90% accuracy.
• Willing to work flexible and night shifts.
• Ability to work in a team and handle SLA pressure.

Responsibilities

• Processing tasks within defined SLA and providing solutions within timelines.
• Meeting KRAs through productivity, accuracy, product knowledge, and schedule adherence.
• Understanding client requirements and resolving queries via emails.
• Adhering to company policies and compliance.
• Completely work from office.

Skills

Communication

Analytical skills

Teamwork

Self-motivation

Multitasking

Stress management

Tools

MS Word

MS Excel

Typing 30 WPM

Job description

Role & responsibilities

• Processing tasks assigned as per defined process SLA and providing solutions within the timelines.
• Meeting individual KRAs through productivity, accuracy, product knowledge, and schedule adherence.
• Understanding client requirement and resolving queries through emails.
• Adhering to companys compliances and policies.
• Completely work from office

Preferred candidate profile

• Good communication skills (Written & Verbal)
• Good Analytical, logical, and reasoning skills.
• Must have basic skills in usage of MS word and MS excel.
• Good keyboard skills need to be able to toggle between many screens with speed and must be able to type with 30WPM and 90 percent accuracy.
• Must be willing to work in flexible shifts and Night shifts, multitask and be adaptable to change.
• Self-starter with an ability to work in a team environment.
• Must be able to handle the stress and pressure of SLAs.