Transcreation Account Manager

WPP Production; Chennai District; Hybrid; INR 600,000 - 900,000; Full time

Job summary

WPP Production is seeking a Transcreation Account Manager to lead localisation projects for international clients. You’ll coordinate timelines, budgets and resources, ensuring high-quality translations and timely delivery across multiple markets.

The role requires strong language skills, meticulous project management, and collaboration with global teams in a fast-paced agency environment.

Qualifications

• 3+ years’ proven experience in Localisation Project Management with creative language projects.
• Fluent written and spoken English is essential.
• Strong client communication skills and ability to manage international stakeholders.

Responsibilities

• Deliver projects on time, to specification and on budget.
• Coordinate with cross-functional teams including Production, Finance and Client Service.
• Manage glossaries and Translation Memories; capture client feedback for future reference.
• Provide constructive feedback to linguists to improve quality and consistency.
• Liaise with clients/agencies to obtain schedules, briefs, assets and technical specs.

Skills

Localization PM

English proficiency

Client communication

Tools

CAT Tool / TMS

Job description

Job Description:

About WPP Production

We are WPP Production - the unified global production company that brings together all of WPPs content producers, studios and craft experts into one connected organisation. We combine world-class human craft with next generation technology to originate, design, and deliver multi-channel content systems at scale. Built for borderless collaboration and powered by deep craft expertise, we are the production engine designed for todays always on, AI driven marketing world.

About WPP

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company –powered by exceptional talent and our agentic marketing platform, WPP Open,to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com.

Transcreation Account Manager – WPP Production

About WPP Production We are WPP Production - the unified global production company that brings together all of WPPs content producers, studios and craft experts into one connected organisation. We combine world-class human craft with next generation technology to originate, design, and deliver multi-channel content systems at scale. Built for borderless collaboration and powered by deep craft expertise, we are the production engine designed for todays always on, AI driven marketing world. WPP Production is part of WPP.

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities. For more information, visit wpp.com

A hybrid working model

We believe the best work happens when were together, fostering creativity, collaboration, and connection. Thats why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

Overview

Our Transcreation Account Managers (TAM) are responsible for delivering projects on time, on specification and on budget. They must demonstrate a good understanding of project management methodologies and CAT tools, excellent linguistic skills, and knowledge of best practices. The TAM is the key point of contact for their projects and the person who relays information about timings, scope, budget, resources, and changes to the project plan. They have good problem-solving skills, a desire to learn and a passion for languages, cultures, marketing, and advertising.

Communication

• Displays understanding of the client’s needs to deliver high satisfaction levels in terms of quality and timeliness, share feedback with the wider team and elevate any concerns to the relevant stakeholders
• Acts as the primary client contact for the localisation project delivery, structuring regular status and communications with clients and internal stakeholders, defining scope and approach, setting and managing expectations and deliverables, and troubleshooting issues as they arise and, if required, escalating to their manager

Collaboration

• Partners with Client Service, Production and Finance to ensure a smooth process, proper resource allocation and a superior result
• Demonstrates strong collaboration skills with internal teams and key external partners to ensure quality and adherence to production guidelines for key deliverables

Process

• Manages small-to-medium projects independently, from initiation through to completion (briefing to billing)
• Works with cross-functional teams in a fast-paced agency environment
• Takes responsibility for the quality of the transcreation and Language services delivered to the client
• Updates glossaries and maintains Translation Memories to capture client feedback/preferences for future reference
• Working with Talent Management, provides constructive feedback to freelance linguists at the end of each project to drive continuous improvement
• Manages client objectives, budget, expectations, deliverables, and timelines and communicates changes/directions to team members
• Keeps projects on track through clear task lists, timing schedules and trackers
• Participates actively and can knowingly articulate status internally or during client interactions
• Identifies improvements to existing workflow and processes
• Identifies potential project risks and develops contingency plans and if needed, escalates to Senior Transcreation Account Manager and/or Transcreation Team Lead
• Liaises with clients/agencies/suppliers to obtain schedules, briefs, assets, technical specifications
• Ensures the highest quality is always delivered to clients

Financials

• Owns project budget and tracking of all costs throughout the project lifecycle, reconciles estimates to actuals, and resolves budget discrepancies among disciplines, vendors, and clients
• Manages POs, runs financial reporting and bills against project budgets

Essential Skills

• 3+ years’ proven experience of working in a Localisation Project Management role with a strong emphasis on creative language projects requiring detailed transcreation knowledge
• Understanding of languages and the creative development process as well as quality assurance methodologies
• Proven experience of servicing international clients and managing their projects in multiple markets with multiple stakeholders
• Strong communication skills including solid experience in client communication
• Fluent oral and written English is essential
• Highly organised, detail-oriented, and quality-oriented, and customer-focused with a clear understanding of international brand challenges
• High level of IT literacy and numeracy skills
• Strong skills in prioritisation and time management
• Proven team-working skills
• Complaint management experience
• Ability to innovate, be analytical and think ‘outside of the box’
• Resilience and ability to work under pressure
• CAT Tool / TMS experience

Why work here: At WPP Production, you’ll help shape the future of content production at a truly global scale. We bring together world-class talent, cutting-edge studios, and advanced technology to solve some of the most complex creative and production challenges in the industry. You’ll work in a collaborative, borderless environment where craft excellence is valued, innovation is encouraged, and AI and next-generation tools are used to amplify not replace human creativity. With access to diverse projects, global career opportunities, and the backing of WPP’s unmatched network, this is a place where you can grow your skills, make real impact, and create work that performs for every audience, across every channel, at every moment.

Inclusion and Impact WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

Data We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment.

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