Training Supervisor

HDB Financial Services Ltd.; Bengaluru; Presencial; INR 450.000 - 750.000; Jornada completa

Descripción de la vacante

HDB Financial Services Ltd. in Bengaluru is seeking a Training Supervisor to design, deliver, and evaluate training programs for collection agents. You will lead onboarding and refresher sessions, assess needs, and coach staff to optimize recovery rates and customer satisfaction.

The role collaborates with operations and compliance to ensure regulatory alignment and maintains training records for reporting and continuous improvement.

Formación

• Experience in designing and delivering training programs for staff.
• Ability to assess needs and tailor training to gaps.
• Strong coaching and feedback skills.

Responsabilidades

• Develop onboarding and refresher training programs for collection agents.
• Conduct needs assessments to identify skill gaps and training requirements.
• Deliver training sessions on collection strategies, negotiation, compliance, and CRM tools.
• Monitor trainee performance and provide coaching to improve effectiveness.
• Collaborate with operations and compliance to ensure alignment with standards.
• Maintain training records and generate reports on effectiveness.
• Update training materials to reflect policy or system changes.
• Mentor trainers and team leads in delivering consistent coaching.

Descripción del empleo

The Training Supervisor is responsible for designing, delivering, and evaluating training programs for collection agents. This role ensures that staff are equipped with the necessary skills, compliance knowledge, and communication techniques to optimize recovery rates and maintain customer satisfaction.

Key Responsibilities

Develop and implement onboarding and refresher training programs for collection agents.

Conduct needs assessments to identify skill gaps and training requirements.

Deliver training sessions on collection strategies, negotiation techniques, compliance, and CRM tools.

Monitor trainee performance and provide coaching to improve effectiveness.

Collaborate with operations and compliance teams to ensure training aligns with regulatory standards.

Maintain training records and generate reports on training effectiveness and agent performance.

Update training materials regularly to reflect changes in policies, systems, or client requirements.

Mentor and support trainers and team leads in delivering consistent coaching.

Job Location : Bangalore ( Banaswadi)

Contact : 8548932279