Training and Quality Analyst

BigShip Technologies Pvt. Ltd; Dehradun; On-site; INR 300,000 - 500,000; Full time

Job summary

BigShip Technologies Pvt. Ltd is searching for a dedicated Training and Quality Analyst in Dehradun, Uttarakhand. This role involves auditing employee calls to ensure adherence to quality standards, organizing calibration sessions, and identifying training needs. Candidates should have at least 1 year of experience in a similar role, good communication skills, and proficiency in tools like Excel and Google Docs. The position may require travel across various cities in India as per business needs.

Qualifications

• 1+ years of experience as a T&Q analyst.
• Basic knowledge of Training & Quality Module.
• Open to travel across different cities in India.

Responsibilities

• Audit calls to ensure quality guidelines are followed.
• Organize quality calibration sessions.
• Identify training needs and conduct refresher training.
• Share quality feedback with every employee.
• Share campaign quality metrics with stakeholders.

Skills

Detail oriented

Good problem-solving skills

Coachable

Good communication skills

Ability to work collaboratively

Tools

Excel

Google Docs

Job description

We are looking for an enthusiastic Training and Quality Analyst who has a prior experience with ensuring quality measures and giving training accordingly.

Responsibilities

• Audit Calls of the employees & ensure they are following quality guidelines while making calls
• Organize quality calibration sessions with all employees.
• Identifying Training Needs (TNI) & conducting Refreshers, PKTs to improve the process knowledge gaps.
• Ensure Quality Feedback is shared with every employee.
• Ensure Campaign Quality metrics are shared with Operations & other stake holders at regular intervals so that every stake holder is aware about Product & Process errors.

Requirements

• Overall work-experience of 1+ years as T&Q analyst.
• Basic Knowledge of the Training & Quality Module.
• Should be coachable.
• Detail oriented, good at problem solving & innovating.
• Ability to work collaboratively with multiple cross-functional teams.
• Should possess good communication skills
• Well versed with excel, G-doc & latest business tools.
• Should be open to travel across different cities across India as per Business Requirement.