Training and Quality Analyst

Bigship; Dehradun; On-site; INR 350,000 - 550,000; Full time

Job summary

Bigship is seeking an enthusiastic Training and Quality Analyst in Dehradun, India. You will audit calls, ensure adherence to quality guidelines, and report error trends while proposing corrective actions.

You will organize calibration sessions, identify training needs, conduct refreshers, and ensure timely quality feedback across teams. Strong communication, problem solving, and collaboration with cross-functional partners are essential.

Qualifications

• 1+ year of experience as Training & Quality analyst.
• Graduate degree minimum.
• Detail oriented with problem-solving and innovating.
• Able to work collaboratively with cross-functional teams.
• Strong communication skills.
• Willing to travel across India as required.

Responsibilities

• Audit calls to ensure adherence to quality guidelines.
• Provide correct information, report error trends & propose mitigation actions.
• Organize quality calibration sessions with all employees.
• Identify Training Needs (TNI) & conduct refreshers and PKTs.
• Ensure quality feedback is shared with every employee.
• Share campaign quality metrics with Operations and stakeholders regularly.

Skills

Communication skills

Problem solving

Team collaboration

Coachability

Attention to detail

Education

Graduate degree

Tools

Excel

G-docs

Business tools

Job description

We are looking for an enthusiastic Training and Quality Analyst who has a prior experience with ensuring quality measures and giving training accordingly.

Responsibilities

• Audit Calls of the employees & ensure they are following quality guidelines while making calls
• Provide correct information, report error trends & propose action plan to mitigate errors.
• Organize quality calibration sessions with all employees.
• Identifying Training Needs (TNI) & conducting Refreshers, PKTs to improve the process knowledge gaps.
• Ensure Quality Feedback is shared with every employee.
• Ensure Campaign Quality metrics are shared with Operations & other stake holders at regular intervals so that every stake holder is aware about Product & Process errors.

Requirements

• Overall work-experience of 1+ years as T&Q analyst.
• Basic Knowledge of the Training & Quality Module.
• Should be coachable.
• Educational qualifications: Min Graduate.
• Detail oriented, good at problem solving & innovating.
• Ability to work collaboratively with multiple cross-functional teams.
• Should possess good communication skills
• Well versed with excel, G-doc & latest business tools.
• Should be open to travel across different cities across India as per Business Requirement.