Training Manager

Tripjack; Mumbai City; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

TripJack is seeking a seasoned Training & Development leader to design and lead end-to-end training programs for our travel, sales, and operations teams in Mumbai. You will own the training calendar, develop product and process modules, and mentor a growing team.

With 7+ years in training, a track record in sales training, and familiarity with GDS platforms like Amadeus, Galileo, and Sabre, you will deliver engaging, ROI-driven programs that align with business goals.

Qualifications

• 7+ years of core Training & Development experience.
• Experience in sales training is top priority.
• Prior travel industry experience preferred.
• Knowledge of GDS platforms (Amadeus, Galileo, Sabre) a plus.

Responsibilities

• Design and lead end-to-end training programs covering sales, process, and product training for TripJack's teams.
• Develop and deliver product training modules to keep teams updated on TripJack's B2B offerings.
• Own and refine training processes and SOPs to ensure quality and compliance.
• Create and implement engaging training methods (gamification, role-plays, simulations, blended learning).
• Conduct Training Needs Analysis across departments and plan an annual training calendar.
• Measure training effectiveness with pre/post assessments and ROI metrics.
• Collaborate with Sales, Product, and Operations leaders to identify skill gaps and tailor interventions.
• Mentor a training team and contribute hands-on content creation and delivery.

Skills

Training & Development

Sales Training

Content Creation

Mentoring / Leadership

Tools

Amadeus

Galileo

Sabre

Job description

• Design and lead end-to-end training programs covering sales training, process training, and product training for TripJack's travel, sales, and operations teams.
• Bring 7+ years of core Training & Development experience, with a strong, demonstrable track record in sales training being the top priority for this role.
• Prior experience in the travel industry is strongly preferred, with working knowledge of GDS platforms Amadeus, Galileo, and Sabre — to ensure training content is technically grounded and relevant.
• Develop and deliver product training modules to ensure teams have deep, up-to-date knowledge of TripJack's B2B travel offerings and platform capabilities.
• Own process training initiatives, ensuring new hires and existing employees are aligned with SOPs, workflows, and quality/compliance standards.
• Bring innovative, out-of-the-box training methodologies — gamification, role-plays, simulations, digital/blended learning — to keep programs engaging and outcomes-driven.
• Conduct Training Needs Analysis (TNA) across departments and build a structured annual training calendar aligned with business goals.
• Measure and report training effectiveness through pre/post assessments, feedback loops, and performance-linked ROI metrics.
• Collaborate closely with Sales, Product, and Operations leadership to identify skill gaps and customize training interventions accordingly.
• Manage and mentor a training team (if applicable), while also being hands-on in content creation, facilitation, and classroom/virtual delivery.