Role Objective
Ensure the ACSC team maintains consistent clinical knowledge, treatment standards, product knowledge and service delivery.
Key Responsibilities
- Conduct onboarding and induction training for new team members
- Train skin therapists on treatment protocols and equipment handling
- Develop SOPs and training manuals, in consultation with the doctors
- Conduct periodic competency assessments of staff
- Train the team in patient communication and service standards
- Coordinate product and technology training with external brands
- Conduct refresher sessions and performance improvement training
- Maintain training records and competency assessments
Qualifications & Experience
- Required: Diploma or certification in Cosmetology, Aesthetics or Skincare
- 3-5 years of experience in an aesthetic clinic, dermatology clinic or medical spa
- At least 1 year in a training or supervisory role
- Strong presentation, coaching and communication skills
Key Performance Indicators
- Completion of employee training plans
- Staff competency assessment scores
- Adherence to treatment protocols and quality standards
- Reduction in treatment errors and protocol deviations
- Improvement in patient experience
- Training completion and documentation
Why Join ACSC
- Work alongside a Facial Plastic Surgeon in a medically led clinic
- Shape training and standards for a growing team
- Coordinate with leading brands on product and technology training