Track Manager (Tools & Automation)

HCL Technologies Limited; Hyderabad; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

HCL Technologies Limited in Hyderabad is seeking a Senior ServiceNow Technical Consultant L3 to lead the design and delivery of complex ServiceNow solutions. You will architect integrations across ITSM and non-ITSM tools and guide a team of 5–7 engineers.

The role requires translating business requirements into technical designs, managing SDLC/Agile rollout, and demonstrating solutions to stakeholders while overseeing platform administration and upgrades.

Qualifications

• Translate business requirements into documented technical solutions.
• Manage SDLC/Agile project rollouts and demonstrations to stakeholders.
• Provide escalated technical leadership and mentorship to a multi-person team.

Responsibilities

• Lead design and delivery of complex ServiceNow solutions across ITSM and non-ITSM tools.
• Architect multi-system SOAP/REST integrations using iPaaS solutions.
• Perform advanced platform configuration and scripting (Business Rules, UI Actions, UI Policies, Workflows, ACLs).
• Drive automation and orchestration to streamline cross-platform workflows.
• Oversee instance administration, upgrades, and portal/configuration changes.
• Provide technical leadership to a 5–7+ member team and facilitate complex issue resolutions.

Job description

Key Responsibilities

Common Services- ServiceNow Technical Consultant L3 Key Responsibilities: Technical Solution Architecture: Lead the design and delivery of complex technical solutions based on the ServiceNow platform, adapting existing methods and procedures to solve complex business requirements. Integrations & eBonding: Architect and implement multi-system Web Services integrations (SOAP, REST) and eBonding across ITSM and non-ITSM tools using iPaaS solutions. Platform Customization & Scripting: Perform advanced software configuration, custom scripting, and customization including Business Rules, UI Actions, UI Policies, Workflows, ACLs, Dictionary, Catalog Items, and screen tailoring across Incident, Problem, Change, Service Catalog, and ESM applications. Automation & Orchestration: Drive system and process automation (Orchestration) to eliminate manual intervention and streamline cross-platform workflows. Platform Administration & Upgrades: Oversee overall instance administration including delegation of groups, CMS/Service Portal modifications, and maintenance/updates of existing solutions and new application modules. Technical Leadership & Mentorship: Lead and enrich a team of 5–7+ technical resources, providing escalated technical support on complex issue resolutions and implementation projects. Requirements Translation & Delivery: Obtain and analyze business requirements, translate them into documented technical solutions, manage SDLC/Agile project rollouts, and deliver technical demonstrations to stakeholders.

Skill Requirements

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.