SeniorAdministrator - Azure DevOps, Terraform

HCL Technologies Limited; NTR; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

HCL Technologies Limited in Vijayawada (Andhra Pradesh) seeks a Senior Administrator for Azure DevOps and Terraform to deliver advanced IaC support, troubleshoot complex incidents, and optimize Terraform/Azure workflows in production. This role emphasizes incident management, RCA, and adherence to SLAs to ensure customer satisfaction.

You will mentor junior analysts, maintain knowledge articles, and collaborate with cross-functional teams to secure Azure Kubernetes environments and strengthen

Qualifications

• Proficiency in Infrastructure as Code (IaC) using Terraform.
• Strong knowledge of Azure IaaS and PaaS services.
• Experience with Azure Kubernetes Service (AKS) for container orchestration.
• Familiarity with incident management processes and root cause analysis methodologies.
• Excellent problem-solving skills and ability to work collaboratively in a team environment.

Responsibilities

• Provide Advanced Technical Support by utilizing Terraform and Azure IaaS/Paas to troubleshoot complex incidents, ensuring timely resolution and adherence to SLAs.
• Conduct thorough root cause analysis for escalated incidents, implementing robust solutions to address technical and security issues within Azure Kubernetes environments.
• Facilitate knowledge management by updating and maintaining the knowledge base, contributing to continuous improvement processes, and providing training and coaching to junior analysts.
• Resolve complex support tickets by collaborating with cross-functional teams, ensuring seamless operations and reinforcing the organization’s security posture.
• Enhance customer experience and satisfaction through effective first call resolution strategies, minimizing rejected resolutions and re-opened cases while proactively mitigating potential security threats.

Skills

Terraform IaC

Azure IaaS/PaaS

AKS

Incident management

Problem solving

Team collaboration

Job description

SeniorAdministrator - Azure DevOps, Terraform India Vijayawada, Andhra Pradesh

Job Summary

The Sr. Administrator in Support & Operations plays a crucial role in delivering advanced technical support and operational excellence in IaC and Terraform environments. This position is vital for troubleshooting complex incidents, conducting root cause analysis, and implementing effective solutions, ultimately ensuring customer satisfaction and adherence to quality standards.

Key Responsibilities

• Provide Advanced Technical Support By Utilizing Terraform And Azure Iaas/Paas To Troubleshoot Complex Incidents, Ensuring Timely Resolution And Adherence To Service Level Agreements.
• Conduct Thorough Root Cause Analysis For Escalated Incidents, Implementing Robust Solutions To Address Technical And Security Issues Within Azure Kubernetes Environments.
• Facilitate Knowledge Management By Updating And Maintaining The Knowledge Base, Contributing To Continuous Improvement Processes, And Providing Training And Coaching To Junior Analysts.
• Resolve Complex Support Tickets By Collaborating With Cross-Functional Teams, Ensuring Seamless Operations And Reinforcing The Organization'S Security Posture.
• Enhance Customer Experience And Satisfaction Through Effective First Call Resolution Strategies, Minimizing Rejected Resolutions And Re-Opened Cases While Proactively Mitigating Potential Security Threats.

Skill Requirements

• Proficiency In Infrastructure As Code (Iac) Using Terraform.
• Strong Knowledge Of Azure Iaas And Paas Services.
• Experience With Azure Kubernetes Service (Aks) For Container Orchestration.
• Familiarity With Incident Management Processes And Root Cause Analysis Methodologies.
• Excellent Problem-Solving Skills And Ability To Work Collaboratively In A Team Environment.

Other Requirements

• Optional But Valuable Certifications: Microsoft Certified: Azure Administrator Associate, Hashicorp Certified: Terraform Associate

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.

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