Track Lead - MDM Intune,Intune

HCL Technologies Limited; Lucknow; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

HCLTech seeks a Tools & Automation Engineer to enhance operational efficiency through automation, asset management, and ITIL-aligned processes. You will develop and maintain tools, respond to client requests, and support ongoing projects while promoting quality and cost efficiency.

Responsibilities include leveraging SCCM/SMS, driving Intune best practices, mentoring teams, and delivering tailored solutions that meet customer lifecycle needs in a dynamic environment.

Qualifications

• Proficient in SCCM/SMS and its use in support operations.
• Strong problem-solving skills with continuous improvement focus.
• Excellent communication and leadership abilities.
• In-depth knowledge of Intune and Microsoft Enterprise Mobility Suite.
• Familiarity with Directory Services integration in operations.

Responsibilities

• Enhance operational systems using SCCM/SMS for reporting and processes.
• Collaborate with clients to gather requirements and ensure service delivery.
• Lead and mentor the project team with clear goal communication.
• Identify opportunities for process improvements and best practices in Intune.
• Develop and present tailored solutions aligned with customer needs.

Skills

Sccm/Sms

Problem solving

Leadership

Intune/MEMS

Directory services

Education

Microsoft Certified: Modern Desktop Administrator Associate

ITIL Foundation Certification

Job description

The Tools & Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools. This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost. The engineer will work collaboratively to deliver high-quality code and support existing projects while responding to client requests.

Key Responsibilities

• 1. Enhance Operational Systems By Utilizing Sccm/Sms To Improve Management Reporting, Streamline Information Flow, And Optimize Business Processes For Efficient Client Lifecycle Management.
• 2. Collaborate With Clients To Gather And Analyze Requirements, Ensuring The Support Team Meets And Exceeds Client Expectations Through Effective Service Delivery.
• 3. Lead And Mentor The Project Team, Promoting Transparent Communication Of Project Goals And Fostering A Culture Of Collaboration And Accountability.
• 4. Drive Innovation By Identifying Opportunities For Process Improvement And Implementing Best Practices In Intune And Ms Enterprise Mobility Suite.
• 5. Develop And Present Tailored Solutions That Align With Customer Needs, Leveraging Directory Services And Client Lifecycle Management To Achieve Business Results.

Skill Requirements

• 1. Proficient In Sccm/Sms With A Solid Understanding Of Its Application In Support Operations.
• 2. Strong Problem-Solving Skills With A Focus On Continuous Improvement Methodologies.
• 3. Excellent Communication And Leadership Abilities To Effectively Manage And Mentor Teams.
• 4. In-Depth Knowledge Of Intune And Ms Enterprise Mobility Suite, Particularly In Client Lifecycle Management.
• 5. Familiarity With Directory Services And Its Integration In Operational Processes.

Other Requirements

• 1. Microsoft Certified: Modern Desktop Administrator Associate (Optional But Valuable).
• 2. Itil Foundation Certification (Optional But Valuable)

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.