Track Lead (Tools & Automation)

HCL Technologies Limited; Greater Noida; On-site; INR 900,000 - 1,500,000; Full time

Job summary

HCL Technologies Limited is seeking an Operations Manager to drive continuous improvement across processes, enhance management reporting, and ensure client SLAs are met. You will empower teams through effective people management and cultivate a problem-solving culture.

Based in Greater Noida, this role focuses on optimizing information flow, mentoring project teams, and introducing innovative methods to deliver measurable business results.

Qualifications

• Experience in operations management and process improvement.
• Strong leadership and people management skills.
• Ability to drive continuous improvement and meet client SLAs.

Responsibilities

• Enhance operational systems to facilitate improved management reporting, streamline information flow, optimize business processes, and support organizational planning.
• Understand client requirements and accountable in ensuring support team is meeting client expectations.
• To lead and mentor the project team and ensure transparent communication of project goals.
• Brining new ideas and innovation for process development and overall organizational progress.
• To provide solutions commensurate with the customers’ needs within the ambit of the given environment so as to lead to business results.

Job description

Operations Management with focus on continuous improvement ,problem-solving, meeting client SLAs, and empowering teams through effective people management.

Key Responsibilities

• 1. Enhance operational systems to facilitate improved management reporting, streamline information flow, optimize business processes, and support organizational planning.
• 2. Understand client requirements and accountable in ensuring support team is meeting client expectations.
• 3. To lead and mentor the project team and ensure transparent communication of project goals.
• 4. Brining new ideas and innovation for process development and overall organizational progress.
• 5. To provide solutions commensurate with the customersâ needs within the ambit of the given environment so as to lead to business results.

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.