TMBusiness Ops Professional

Aditya Birla Insulators; Thane; On-site; INR 300,000 - 420,000; Full time

Job summary

Aditya Birla Insulators is seeking a role to ensure enhanced customer satisfaction on retail new business issuance by coordinating with internal departments to resolve day-to-day queries and issues, enabling timely policy issuance.

The position involves working within a Chronic Care Management Program context, ensuring SOP adherence, data accuracy, and proactive issue resolution to support seamless policy processing and customer service excellence.

Qualifications

Responsibilities

• Ensure issuance of assigned new policies within TAT, meeting servicing needs, accuracy and Customer Satisfaction.
• Close all transactions to ensure issuance within given TAT.
• Identify outlier and highlight to the manager.
• Execute assigned projects as per defined schedule milestones; provide inputs.
• Assist in Launch of New Plans; Active involvement with internal stakeholders with regards to launch of new products.
• Ensure implementation of the new products / plans within the set timelines.
• System development; implement system development and process improvement.
• Ensure prompt follow-up with the IT teams for completion of projects.
• Ensure closure of production issues.
• MIS, Reporting and Documentation; Ensuring all internal and external client related MIS and reports are submitted as per the defined SLA.
• Responsible for reconciliation of accounts and invoices.

Job description

Job Summary

The role is required to ensure enhanced customer satisfaction levels on retail new business issuance front, by ensuring effective coordination liaison with various internal departments to resolve day to day issues and queries of the branches so as to facilitate policy issuance with adherence to SOP.

Job Context & Major Challenges

A Chronic Care Management Program to cater to the unmet needs of a growing Indian population of those suffering from chronic lifestyle conditions like Diabetes, Asthma, High Cholesterol and Hypertension from Day 1. ABHICL serves as an enabler and influencer of health and healthcare choices that customers make, in addition to being a payer of healthcare expenses. Thus, ABHICL would act like a much needed catalyst to grow the prevalent health insurance landscape in India through product innovations and a wider choice of consumer relevant products. ABHICL's vision has always been digital. The company has been successful in adopting paperless approach right from identifying to onboarding to delivering seamless experience of its customers employees. Cooperation from stakeholders in timely execution of Risk Actionable Internal audit (including sharing of data requirement to management response for closure of audit report).

Key Challenges for the role

Monitor and work closely with Data Entry vendors to ensure their productivity and accuracy standards are delivery as per the set standards/timelines. Manage the processing of applications as per the channel and catering to the customization requirements, applying knowledge of fundamentals technical knowhow.

Responsibilities

• Ensure issuance of assigned new policies within TAT, meeting servicing needs, accuracy and Customer Satisfaction.
• Close all transactions to ensure issuance within given TAT.
• Identify outlier and highlight to the manager.
• Execute assigned projects as per defined schedule milestones; provide inputs.
• Assist in Launch of New Plans; Active involvement with internal stakeholders with regards to launch of new products.
• Ensure implementation of the new products / plans within the set timelines.
• System development; implement system development and process improvement.
• Ensure prompt follow-up with the IT teams for completion of projects.
• Ensure closure of production issues.
• MIS, Reporting and Documentation; Ensuring all internal and external client related MIS and reports are submitted as per the defined SLA.
• Responsible for reconciliation of accounts and invoices.