TM-Business Ops(Thane)

Aditya Birla; Maharashtra; On-site; INR 400,000 - 650,000; Full time

Job summary

Aditya Birla Group is seeking a role in Policy Issuance - New Business in Maharashtra, India. The position focuses on coordinating with internal departments to resolve day-to-day issues affecting policy issuance, ensuring adherence to SOPs and driving customer satisfaction across retail new business issuance.

Key responsibilities include collaboration with data entry vendors, launching new plans with stakeholders, and MIS/reporting duties to support timely operations and issue resolution.

Qualifications

• Opreations skill listed in job block.

Responsibilities

• Improve customer satisfaction by coordinating with internal departments to resolve branch issues and expedite policy issuance per SOP.
• Monitor and collaborate with data entry/vendors to maintain accuracy and timely delivery.
• Assist in launching new plans with internal stakeholders within set timelines.
• Develop and follow up on MIS, reporting and documentation as per SLA.
• Address production issues promptly with IT teams to ensure smooth system functionality.

Skills

Opreations

Job description

BUSINESS_UNIT-2 Policy Issuance - New Business

Country India

State Maharashtra

Function Services Operations

Skills

Skill

Opreations

CERTIFICATION

Job Description

Job Purpose

The role is required to ensure enhanced customer satisfaction levels on retail new business issuance front, by ensuring effective co-ordination & liaison with various internal departments to resolve day to day issues and queries of the branches so as to facilitate policy issuance with adherence to SOP

Job Context / Job Challenges:

• A Chronic Care Management Program to cater to the unmet needs of a growing Indian population of those suffering from chronic lifestyle conditions like Diabetes, Asthma, High Cholesterol and Hypertension from Day 1
• ABHICL serves as an enabler and influencer of health and healthcare choices that customers make, in addition to being a payer of healthcare expenses. Thus, ABHICL would act like a much needed catalyst to grow the prevalent health insurance landscape in India through product innovations and a wider choice of consumer relevant products.
• ABHICL’s vision has always been digital. The company has been successful in adopting paper-less approach right from identifying to on-boarding to delivering seamless experience of its customers & employees.
• Co-operation from stakeholders in timely execution of Risk Actionable & Internal audit (including sharing of data requirement to management response for closure of audit report)

Key Challenges for the role

• Monitor and work closely with Data Entry vendors to ensure their productivity and accuracy standards are delivery as per the set standards/timelines.
• Manage the processing of applications as per the channel and catering to the customization requirements, applying knowledge of fundamentals & technical know-how.

Key Result Areas

KRA (Accountabilities) (Max 1325 Characters)

Supporting Actions (Max 1325 Characters)

KRA1 Ensure issuance of assigned new policies within TAT, meeting servicing needs, Accuracy and Customer Satisfaction

• Close all transactions to ensure issuance within given TAT
• Identify outlier & highlight to the manager.
• Execute assigned projects as per defined schedule & milestones & provide inputs

KRA2 Assist in Launch of New Plans

• Active involvement with Internal stakeholders with regards to launch of new products
• Ensure implementation of the new products / plan are within the set timelines

KRA3 System Development

• Implement system development and process improvement
• Ensure prompt follow-up with the IT teams for completion of projects
• Ensure closure of production issues

KRA4 MIS, Reporting and Documentation

• Ensuring all internal and external client related MIS and reports are submitted as per the defined SLA
• Responsible for reconciliation of accounts and invoices.