[TF3HQBTN] Application Support Specialist - Maximo

ZettaMine Labs Pvt. Ltd.; Bengaluru; Remote; INR 1,200,000 - 1,800,000; Full time

Job summary

ZettaMine Labs Pvt. Ltd. in Pan India is seeking an experienced Maximo Application Support specialist to manage incidents and service requests, focusing on customizations and performance improvements.

The role includes collaborating with SAP and other systems, guiding team members, and delivering high-quality documentation in ServiceNow while ensuring adherence to SLAs and integration best practices.

Qualifications

• Must have experience in Maximo application support.
• Diagnose and resolve Maximo configuration, data, performance, and access issues.
• Investigate failed or delayed Maximo-to-SAP transactions involving purchase orders, goods receipts, invoices, vendors, etc.
• Reprocess failed purchase orders, receipts, interface files and integration messages.
• Support supplier setup and synchronization across Maximo, SAP and Custom built applications.
• Familiarity with Service Now and ITIL processes.

Responsibilities

• Handles application support and potential project activities related to Maximo application as a subject matter expert.
• Ability to cross train others in the technical area(s) as to provide backup personnel when not available.
• Ability to learn other tech skills to maximize utilization and contribute to overall application support.
• Take knowledge transfer from existing integration Subject Matter Experts while improving documentation and processes.
• Engage with users to support Maximo incidents, requests and alarms based on SLAs while ensuring high-quality customer service.
• Work with Third Party Vendors as necessary.
• Provide timely and high-quality documentation in ServiceNow of all investigations and user interactions.
• Train other team members to enable coverage when unavailable.
• Perform code/configuration changes based on defined strategy and architecture.
• Collaborate with enterprise architecture and information security teams to produce cost-effective designs.

Skills

Maximo support

Incident management

ITIL

ServiceNow

Vendor coordination

Tools

SAP integration

Maximo configurations

Job description

Experience: 10+ Years

Location: Pan India

Notice Period: Immediate Joiners

Hiring for one of the Big 4's Clients

Overview

Provide application support and troubleshooting for Maximo application, with a focus on customizations, incidents, and service requests. Work on minor enhancements and collaborate with teams to improve application support.

Responsibilities

• Handles application support and potential project activities related to Maximo application as a subject matter expert.
• Ability to cross train others in the technical area(s) as to provide backup personnel when not available.
• Ability to learn other tech skills to maximize utilization and contribute to overall application support.
• Take knowledge transfer from existing integration Subject Matter Experts while improving documentation, processes and ways of working.
• Engage with users to support Maximo incidents, requests and alarms based on Service Level Agreements while striving to provide high standards and quality of customer service.
• Work with Third Party Vendors as necessary.
• Provide timely and high-quality documentation in ServiceNow of all investigations and user, business analyst, customer IT and third party interactions.
• Train other team members to enable them to provide coverage when unavailable
• Ability to cross train and learn new technical skills to help improve overall performance and ability to contribute to application management support.
• Performing code review of fixes and project deliverables. Lead work sessions and client discussion with application development/support teams.
• Perform code/configuration changes based on the defined strategy and architecture.
• Collaborate with enterprise architecture, information security, application & infrastructure teams to produce an optimal, high level, conceptual, and cost-effective application designs by using best practices.
• Provide and lead root cause analysis for all Priority 1 issues related to Maximo

Requirements

• Must have experience in Maximo application support.
• Diagnose and resolve Maximo configuration, data, performance, and access issues
• Investigate failed or delayed Maximo-to-SAP transactions involving purchase orders, goods receipts, invoices, vendors, etc.
• Reprocess failed purchase orders, receipts, interface files and integration messages
• Support supplier setup and synchronization across Maximo, SAP and Custom built applications
• User Administration, security groups, roles, privileges
• Experience troubleshooting workflows, PO approvals and inventory transactions
• Configuration of workflows, domains, application settings
• Familiarity with Service Now and ITIL processes
• Must have performed Level 2/3 application support in a managed services environment
• Experience in manufacturing industry (Metals)