Territory Service Representative: ROB

Blue Dart; Uttar Pradesh; On-site; INR 180,000 - 240,000; Full time

Job summary

Blue Dart Territory Service Representative – Operations is responsible for timely pickup and delivery of customer shipments within a designated territory, ensuring service commitments and COD handling while representing the Blue Dart brand on the ground.

Operating alongside shift In-charge and branch teams, this role requires safe handling, accurate documentation, and a strong focus on customer service and operational discipline in a fast-paced logistics environment.

Qualifications

• Experience in courier or logistics operations.
• Excellent customer service and communication skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Perform timely pickup and delivery of customer shipments within the assigned territory.
• Ensure shipments are delivered within committed timelines and verify details before pickup/delivery.
• Maintain accurate COD collections and cash handling as per procedures.
• Represent Blue Dart brand professionally during customer interactions.
• Collaborate with shift in-charge and branch operations to meet service commitments.

Job description

Job Title

Territory Service Representative – Operations

Function Operations

Reports To Inbound Shift In-charge / Outbound Shift In-charge (as applicable)

Location Robertsganj

Travel Required 25% 50% 75% ?

About DHL Blue Dart Express India

Blue Dart Express Limited, a listed company, isa leader in courier, integrated air express package distribution, and eCommerce in South Asia, offering a wide range of logistics solutions.Founded in 1983, it is recognised for reliable, time-bound, and secure delivery services across 55,000+ locations in India as well as internationally. Its competencies span across evaluation and contracting, planning and transition, delivery and execution, and specific service capabilities.We pride ourselves on innovation, digitalization, service excellence, and creating long-term partnerships with our clients, enabling businesses to thrive in the fast-paced logistics environment and ever-evolving supply-chains. It wholly-owns India’s only scheduled air cargo airline, Blue Dart Aviation Limited, since May 1994, and the Concorde Air Logistics Limited, a transport, storage, and communications business, since May 2004.

Blue Dart Express Limited is a part of the DHL Group's DHL eCommerce division, leveraging this global logistics leader’s network across 220 countries and territories to provide comprehensive express and logistics solutions to our clients. Our robust network and unmatched infrastructure have positioned the Blue Dart brand as a key India-grown logistics player with an unmatched and phenomenal global outreach rooted in the DHL brand of its majority shareholder.

We are proud to be consistently ranked among India’s Top 100 Great Places to Work, combining it with DHL Group’s Top Employer certification. Being an Employer of Choice is not just a goal; it’s a fundamental part of who we are, committed to creating a workplace where people are valued, empowered, and wear the sobriquet “Blue Darter” with honour.

If you are looking to join a purpose-led, people-first, company that shapes India’s supply-chains with integrity and safety, Blue Dart is where you belong. Blue Dart offers competitive compensation and comprehensive benefits, access to cross-functional, succession planning and global career paths, and strong culture of recognition.

Position Overview

The Territory Service Representative (TSR) – Operations is responsible for the timely pickup and delivery of customer shipments within an assigned territory while delivering a superior customer experience and representing the Blue Dart brand with professionalism.

Operating as the face of Blue Dart on the ground, the role ensures safe handling of shipments, timely collections and deliveries, accurate shipment scanning, COD collections, proof of delivery (POD) compliance and adherence to operational procedures. The TSR works closely with the Shift In-charge and branch operations team to ensure service commitments are consistently achieved while maintaining the highest standards of safety, customer service and operational discipline.

Job Purpose

To execute timely pickup and delivery of shipments, ensure accurate shipment handling, customer interactions and COD collections while adhering to Blue Dart's operational standards, safety requirements and service commitments.

Key Roles & Responsibilities

Pickup & Delivery Operations

• Perform timely pickup and delivery of customer shipments within the assigned route or territory.
• Ensure all shipments are delivered within committed service timelines.
• Verify shipment details before pickup and delivery.
• Handle shipments carefully to prevent damage or loss.
• Maintain delivery productivity and route efficiency.

Customer Service Excellence

• Serve as the face of Blue Dart during every customer interaction.
• Maintain courteous, professional and customer‑centric behaviour at all times.
• Resolve basic customer queries during pickups and deliveries.
• Escalate customer concerns or operational exceptions promptly.
• Maintain high standards of grooming, behaviour and professionalism.

COD & Documentation Management

• Collect Cash on Delivery (COD) payments wherever applicable.
• Ensure accurate cash handling and timely remittance as per company procedures.