Senior Territory Service Representative - MYT

Blue Dart; Bengaluru; On-site; INR 420,000 - 540,000; Full time

Job summary

Blue Dart is seeking a Senior Territory Service Representative - Operations to oversee pickup and delivery across assigned territories, ensuring accuracy of COD collections and POD documentation. You will collaborate with branch teams and shift in-charges to uphold service standards and customer satisfaction.

The role requires 3–6 years in courier/logistics field operations, a valid two-wheeler, and readiness to work across shifts. Location is branch/service centre based with travel as needed.

Qualifications

• 3–6 years of relevant experience in courier, express logistics, last‑mile delivery or field operations.
• Experience handling COD collections and delivery operations.
• Proven ability to use handheld scanners or digital delivery apps.

Responsibilities

• Manage timely pickup and delivery of shipments across assigned territories.
• Ensure accurate COD collections and POS/ POD documentation.
• Coordinate with Shift In-charges and branch teams to meet service commitments.
• Maintain high service quality, safety standards and customer experience.

Skills

Pickup & Delivery Operations

Customer Relationship Management

Route Planning & Territory Familiarity

COD Collection & Reconciliation

Proof of Delivery (POD) Management

Mobile

Education

10th Standard Pass

Job description

Job Title

Senior Territory Service Representative - Operations

Function

Operations

Reports To

Inbound Shift In-charge / Outbound Shift In-charge (as applicable)

Location

Branch / Service Centre (Location Agnostic)

Travel Required

25%

About DHL Blue Dart Express India

Blue Dart Express Limited, a listed company, isa leader in courier, integrated air express package distribution, and eCommerce in South Asia, offering a wide range of logistics solutions.Founded in 1983, it is recognised for reliable, time-bound, and secure delivery services across 55,000+ locations in India as well as internationally. Its competencies span across evaluation and contracting, planning and transition, delivery and execution, and specific service capabilities.We pride ourselves on innovation, digitalization, service excellence, and creating long-term partnerships with our clients, enabling businesses to thrive in the fast-paced logistics environment and ever-evolving supply-chains. It wholly-owns India’s only scheduled air cargo airline, Blue Dart Aviation Limited, since May 1994, and the Concorde Air Logistics Limited, a transport, storage, and communications business, since May 2004. Blue Dart Express Limited is a part of the DHL Group's DHL eCommerce division, leveraging this global logistics leader’s network across 220 countries and territories to provide comprehensive express and logistics solutions to our clients. Our robust network and unmatched infrastructure have positioned the Blue Dart brand as a key India-grown logistics player with an unmatched and phenomenal global outreach rooted in the DHL brand of its majority shareholder. We are proud to be consistently ranked among India’s Top 100 Great Places to Work, combining it with DHL Group’s Top Employer certification. Being an Employer of Choice is not just a goal; it’s a fundamental part of who we are, committed to creating a workplace where people are valued, empowered, and wear the sobriquet "Blue Darter" with honour. If you are looking to join a purpose-led, people-first, company that shapes India’s supply-chains with integrity and safety, Blue Dart is where you belong. Blue Dart offers competitive compensation and comprehensive benefits, access to cross-functional, succession planning and global career paths, and strong culture of recognition.

Position Overview

The Senior Territory Service Representative (Senior TSR) - Operations is responsible for managing the timely pickup and delivery of customer shipments while ensuring high standards of service quality, operational efficiency and customer experience across assigned territories.

Job Purpose

To deliver superior pickup and delivery service across assigned territories while ensuring operational excellence, customer satisfaction, accurate COD collections, regulatory compliance and mentoring frontline team members to achieve Blue Dart's service and productivity standards.

Key Roles & Responsibilities

Pickup & Delivery Operations

• Execute timely pickup and delivery of shipments across assigned territories while meeting defined service commitments.
• Ensure accurate handling, loading, transportation and delivery of customer shipments.
• Optimize daily route execution to maximize delivery productivity and customer coverage.
• Maintain high first-attempt delivery success and minimize service failures.
• Support branch operations during peak business periods and contingency situations.

Customer Service & Brand Representation

• Deliver an exceptional customer experience during every customer interaction.
• Professionally represent the Blue Dart brand while interacting with customers.
• Build positive relationships with regular customers and business accounts.
• Resolve routine customer concerns and escape complex issues appropriately.
• Ensure excellent personal grooming, professional conduct and uniform compliance at all times.

COD & Documentation Management

• Collect and reconcile Cash on Delivery (COD) payments accurately.
• Ensure timely remittance of collections in accordance with company procedures.
• Obtain Proof of Delivery (POD) and complete all shipment documentation accurately.
• Ensure zero discrepancies in shipment documentation and cash handling.
• Maintain complete compliance with operational documentation requirements.

Operational Excellence

• Perform accurate shipment scanning using handheld devices and digital applications.
• Ensure timely system updates for pickups, deliveries and shipment exceptions.
• Strictly adhere to Standard Operating Procedures (SOPs) and operational guidelines.
• Identify operational issues and recommend improvements to enhance productivity.
• Support implementation of process improvements introduced by branch operations.

Coaching & Team Support

• Support induction and on-the-job training of newly joined TSRs.
• Guide team members on operational procedures, customer interactions and safety practices.
• Share best practices to improve delivery productivity and service quality.
• Assist Shift In-charges during operational contingencies.
• Promote teamwork and knowledge sharing across the operations team.

Safety & Compliance

• Ensure compliance with all road safety regulations and Blue Dart safety standards.
• Drive safely while protecting customer shipments and company assets.
• Report accidents, operational incidents and security concerns immediately.
• Ensure adherence to statutory and operational compliance requirements.
• Maintain zero tolerance towards unsafe operating practices.

Vehicle & Asset Responsibility

• Maintain assigned vehicle or personal two-wheeler in safe operating condition.
• Ensure statutory documents and driving licence remain valid.
• Report maintenance requirements promptly.
• Ensure cleanliness and upkeep of the vehicle used for operations.

Workplace Discipline & Brand Representation

• Maintain high standards of personal grooming, hygiene and professional appearance.
• Wear the prescribed Blue Dart uniform and identity card while on duty.
• Demonstrate discipline, punctuality and professionalism at all times.
• Follow workplace rules, operational discipline and company policies.
• Represent the Blue Darter brand positively through behaviour, teamwork and commitment to service excellence.

Stakeholder Collaboration

• Coordinate closely with Shift In-charges, Operations Supervisors and branch teams.
• Support smooth coordination between inbound, outbound and customer service teams.
• Participate in daily operational briefings and service reviews.
• Contribute towards achieving branch productivity and service quality objectives.

Qualifications & Experience

Education

• Minimum 10th Standard Pass.
• 10th Pass or higher qualification preferred.

Experience

• 3-6 years of relevant experience in courier, express logistics, last-mile delivery or field operations.
• Proven experience in customer deliveries, pickups, COD handling and route management.
• Experience working with handheld scanners or digital delivery applications will be preferred.

Eligibility Requirements

• Minimum age 18 years.
• Valid Two-Wheeler or Four-Wheeler Driving Licence.
• Must own a two-wheeler where deployment requires the employee to use a personal vehicle, in accordance with Company policy.
• Physically fit to perform field operations.
• Willingness to work across shifts, weekends and holidays based on business requirements.

Skills & Capabilities

Technical Skills

• Pickup & Delivery Operations
• Customer Relationship Management
• Route Planning & Territory Familiarity
• COD Collection & Reconciliation
• Proof of Delivery (POD) Management
• Mobile