Territory service manager

Taggd; Surat; On-site; INR 400,000 - 600,000; Full time

Job summary

Taggd seeks a Service Operations Lead to oversee area office service activities, maintain quality standards, and strengthen dealer relationships. You will drive trainings, campaigns, and process improvements across partner outlets.

The role emphasizes KPI monitoring, root-cause analysis, and team mentoring to achieve service excellence and customer satisfaction.

Qualifications

• Manage and supervise service operations within the Area office, ensuring quality standards and SLAs.
• Cultivate relationships with key customers to ensure retention.
• Improve processes across dealerships (AL changes).
• Lead trainings and campaigns for dealers and product launches.

Responsibilities

• Lead service operations at the Area office and ensure SLA adherence.
• Mentor service staff and improve dealership capabilities.
• Monitor KPIs such as TAT, repeat jobs, and claims processing to drive improvements.
• Coordinate field failures analysis for corrective actions.
• Drive product campaigns and warranty audits at dealerships.

Skills

after sale support

dealer management

customer support

technical support

Education

Diploma

Job description

Business & Processes:

• Manage and supervise service operations within the Area office, ensuring compliance with quality standards and service level agreements.
• Cultivate and sustain robust relationships with key customers, addressing their service requirements to ensure customer retention.
• Implementation of AL process changes and improvements across dealerships.
• New product establishment in the market in terms of executing Driver trainings, Back to back trails and complaint resolution.
• Monitor and analyze key performance indicators (KPIs) such as TAT, repeat jobs, AL-Helpline, revenue streams, job cards, and claims processing to assess service performance. Identify areas for improvement and implement corrective actions as needed.
• Product Performance reports – Capture and share field failures and co-ordinate for Joint inspection in identification of root-cause and corrective action.
• Product campaigns – Drive the dealerships in completion of product campaigs for the vehicles involved.
• Warranty and process audits at dealerships to ensure process adherence.

People Excellence:

• Lead and mentor a team of service professionals, providing guidance, training, and support to achieve performance targets and objectives.
• Work on improving the skill capabilities at dealership level – productives and front office staffs.
• Implement and enforce safety protocols and compliance standards within the service team to ensure a secure working environment.

Market Intelligence:

• Stay abreast of industry trends, technological advancements, and customer feedback to proactively enhance service offerings and stay competitive.
• Share information on competitive products and initiatives.

skills

• after sale support, dealer management, customer support, technical support.

Diploma