Territory Service Manager

TVS Motor; Chennai; On-site; INR 1,350,000 - 1,650,000; Full time

Job summary

TVS Motor Company in Chennai is seeking a Territory Service Manager to supervise the daily operations of authorized service centers, ensuring adherence to TVS SOPs and delivering exceptional service performance.

You will drive service excellence through audits, KPI tracking, dealer collaboration, and digital tools adoption, while mentoring dealership teams on training, manpower planning, and workflow optimization.

Responsibilities

• Supervise daily operations of authorized service centers ensuring compliance with TVS SOPs.
• Conduct regular audits and dealer visits to assess service readiness and performance.
• Coordinate with sales and parts teams for seamless end-to-end service support.
• Analyze technical issues and escalate through PPFR/TVS forum, ensuring timely warranty claims and parts dispatch.

Job description

Group Company: TVS Motor Company

Designation: Territory Service Manager

Office Location: Chennai

Job Summary

Designation: Territory Service Manager. Department: Service (H). Section: Service (SR1AOTN1) TTY - Chennai 1. Office Location: Chennai.

Responsibilities

• Supervise daily operations of authorized service centers ensuring compliance with TVS SOPs.
• Conduct regular audits and dealer visits to assess service readiness and performance.
• Coordinate with sales and parts teams for seamless end-to-end service support.
• Analyze technical issues and escalated through PPFR/TVS forum, ensuring timely warranty claims and parts dispatch.
• Support dealership technicians with diagnostics, troubleshooting, and repair quality assurance.
• Monitor and improve key service KPIs like NPS, CFR, service inflow, and customer retention.
• Drive improvements in free-to-paid service ratio, workshop productivity, and service profitability.
• Act as escalation point for unresolved customer complaints and ensure closure within 48 hours.
• Organize customer engagement activities like service camps, loyalty programs, and promote digital booking and instant feedback.
• Coach and mentor dealer teams on manpower planning, recruitment, training, and skill development including OJT and certification programs.
• Encourage adoption of digital tools, diagnostic apps, and new service technologies at dealerships.
• Implement service campaigns, LRP initiatives, and best practices including floor management systems for improved workflow and efficiency.
• Drive continuous process improvements through Kaizen and innovative service initiatives.
• Support new model rollout ensuring dealership service readiness and technical preparedness.
• Collaborate with dealer owners to create manpower backup plans and IDPs for career growth.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.