Territory Manager- Service

heromotocorp; Patna; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Hero MotoCorp in India is seeking a Territory Manager- Service to own aftersales operations within the state, driving service revenue and ensuring premium customer experience. You will guide dealers to improve service efficiency and productivity, enabling a seamless Premium Brand delivery at every touchpoint.

The role requires B Tech (Mechanical) and 5-7 years of experience in technical issue resolution with strong workshop knowledge, plus excellent problem solving and stakeholder management

Qualifications

• B Tech (Mechanical) degree is required.
• 5-7 years of experience in resolving technical issues in bikes.
• Deep knowledge of workshop operations.
• Strong problem solving, negotiation and stakeholder management skills.

Responsibilities

• Streamline communication between the HO and the dealer network to ensure consistent SOP execution across the zone.
• Own the dealerships parts retail business and implement sales initiatives to improve Parts Turnover and Service Retention.
• Drive the growth of Value-Added Services (VAS) within workshops through initiatives and upselling strategies.
• Serve as the final authority for service and technical escalations within the zone/state, resolving customer grievances timely.
• Improve Customer Satisfaction scores by reducing repeat complaints and increasing First-Time Resolution rates.
• Provide end-to-end handholding for dealer staff, acting as SME to ensure Premium Brand delivery at every touchpoint.

Skills

Problem solving

Negotiation

Stakeholder management

Education

B Tech (Mechanical)

Job description

Job Description:

Function

Harley Davidson BU

Pay Band

E4 to M2

Role

Territory Manager- Service

A purpose driven role for you

Ownership of aftersales operation within the state.This includes driving service revenue,ensuring customer satisfaction and handhold the Dealers to improve service efficiency and productivity.Ensure premium customer experience and drive aftersales business.

A Day in the life

• Streamline communication between the HO and the dealer network to ensure consistent execution of SOPs across the zone
• Take ownership of the dealerships parts retail business, implementing sales initiatives to achieve overall Parts Turnover & Service Retention for the zone
• Drive the growth of VAS within the workshop by implementing initiatives and upselling strategies
• Serve as the final authority for service and technical escalations within the zone/state, ensuring timely and satisfactory resolution of customer grievances
• Drive zonal C sat Scores by reducing the volume of repeat complaints and improving the First-Time Resolution rate for customer complaints
• Provide end-to-end handholding for dealer staff, acting as a subject matter expert to resolve queries and ensure a seamless Premium Brand delivery at every touchpoint

Academic Qualification & Experience

B Tech (Mechanical)

Technical Skills/Knowledge

5-7 years of relevant experience in technical issues resolutione in the bike & deep knowledge of workshop operations

Behavioural Skills

Problem solving, negotiation & stakeholder management

What will it be like to work for Hero

As theworld’s largestmanufacturer of motorcycles and scooters for the last22 years, Hero is where you will get to work with the brightest innovators, passionate about being the best in what they do. You will become a part of India’s proudest legacy, a brand that is celebrated by110 million Indiansand is now taking over the world with its manufacturing superpower. If you are someone who dreams big and goes after their dreams with absolute conviction, Hero is your place to be. At Hero, we are building a cutting-edge future of mobility, pushing frontiers of innovation and aiming for the very best.Choose to be with the best, choose to be your best.

About Hero

Headquartered in New Delhi (India),Hero MotoCorpis theworlds largestmanufacturer of motorcycles and scooters for 22 consecutive years. We are at the forefront of developing modern, technologically superior and eco-friendly mobility solutions for its millions of customers around the world.

Hero MotoCorp has rapidly transformed into a true multinational organization with a presence in47 countriesacross Asia, Africa, Latin America and the Middle East.

We have achieved the coveted milestone of110 million cumulative productionand sales since inception. Aligned with its Vision“Be the Future of Mobility”, Hero MotoCorp plans to achieve its next100 million sales by 2030.

We have a globally benchmarked manufacturing and Research & Development (R&D) ecosystem that is spread across global geographies. Its R&D facilities are located in India and Germany - the Centre of Innovation and Technology (CIT) at Jaipur, India, and the Tech Centre Germany (TCG), near Munich. Hero MotoCorp’s eight ‘green’ manufacturing facilities are spread across India (6), Colombia (1) and Bangladesh (1).

Hero MotoCorp is the pre-eminent leader in the Indian two-wheeler market. It is the only motorcycle manufacturing company listed in Dow Jones Sustainability Index.

In 2022, Hero MotoCorp launched a separate brand for emerging mobility solutions, including Electric Vehicles (EV) -VIDA, Powered by Hero. VIDA has commenced sales of VIDA V1 – its first EV – in India and plans to launch the product in global markets.

We are one of the largest global corporate promoters of multiple sporting disciplines. Hero is globally associated with golf, football, field hockey, cricket and motorsports. Hero MotoSports Team Rally is one of India’s flag-bearers in global rally racing. The iconic golfer Tiger Woods is Hero MotoCorp’s Global Corporate Partner.

Read moreabout us.

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Requirements: