Territory Manager-Consumer Durable Loan Open Market

Idfc First Bank Limited; Lakhimpur; On-site; INR 700,000 - 1,000,000; Full time

Job summary

IDFC FIRST Bank Limited is actively seeking a Territory Manager-Consumer Durable Loan Open Market in Assam. The role focuses on sourcing loans via Direct Sales Teams and dealerships while building a high-quality loan portfolio.

You will lead DSTs, onboard dealers, and ensure steady disbursement volumes, with emphasis on risk management and customer service. Responsibilities include team recruitment, channel development, market trend analysis, and collaboration with collections to reduce losses,

Qualifications

• Graduate in any discipline; PG preferred.
• Minimum 2 years of sales experience in BFSI.
• Strong understanding of retail lending products.
• Proven ability to manage sales channels and growth.
• Excellent communication and relationship skills.
• Ability to lead teams and coordinate stakeholders.

Responsibilities

• Recruit and train DSTs and onboard dealerships or stores.
• Source and manage business through DSTs and dealerships.
• Acquire new customers and ensure loan disbursement volumes.
• Maintain loan portfolio quality by minimizing delinquencies.
• Stay updated on retail asset products and market trends.
• Develop channel strategies for customer acquisition.
• Deliver high quality customer service.
• Improve sales processes and policies for efficiency.
• Collaborate with Collections to reduce net credit loss.
• Support automation and digital initiatives.

Skills

Retail lending

Sales channel mgmt

Communication

Negotiation

Relationship mgmt

Risk management

Team leadership

Compliance

Education

Graduate in any discipline

Postgraduate qualification preferred

Job description

Job Description:

About the Role

Territory Manager-Consumer Durable Loan Open Market is responsible for sourcing loans through Direct Sales Teams (DSTs), and existing Dealerships or Stores, while building and maintaining a high-quality loan portfolio. This role involves managing a team, fostering strong relationships, and ensuring effective communication across various channels. The role holder must ensure strict adherence to internal policies and regulatory guidelines, balancing business growth with risk management to support the broader objectives of the bank.

Key Responsibilities

Primary Responsibilities

• Recruitment and training of DSTs and onboarding dealerships or stores.
• Source and manage business through DSTs and Dealerships
• Acquire new customers and ensure consistent loan disbursement volumes.
• Maintain a high-quality loan portfolio by minimizing delinquencies and rejections.
• Stay updated on retail asset products, operations, and current market trends.
• Identify evolving market dynamics and develop strategies for channel development and customer acquisition.
• Deliver high-quality customer service and ensure customer satisfaction.
• Recommend improvements to sales processes and policies to enhance operational efficiency and service quality.
• Work closely with Collection team to reduce net credit loss and delinquency rates.

Secondary Responsibilities

• Collaborate with internal teams to support automation and digital initiatives.
• Contribute to the bank’s growth targets by supporting strategic sales and service initiatives.

What We Are Looking For

Education

• Graduate in any discipline.
• Postgraduate qualification is preferred.

Experience

• Minimum 2 years of relevant experience in sales, preferably within the BFSI (Banking, Financial Services, and Insurance) sector.

Skills and Attributes

• Strong understanding of retail lending products and credit operations.
• Proven ability to manage sales channels and drive business growth.
• Excellent communication, negotiation, and relationship management skills.
• Analytical mindset with a focus on portfolio quality and risk management.
• Ability to lead teams and coordinate with multiple stakeholders.
• High level of integrity and commitment to compliance.