Telecom Operations Engineer, Amazon Connect, Amazon Connect

Amazon; Hyderabad; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Amazon Connect Customer in Hyderabad seeks a Systems Engineer (SIP/VoIP) to scale and maintain the telecom infrastructure supporting thousands of calls and agents. You will expand global regions, support existing implementations, and drive tooling to improve network operations.

The role emphasizes SRE practices, Linux-based systems, and automation in a demanding 24/7 telecom environment. AWS culture emphasizes mentorship, balance, and growth.

Qualifications

• Bachelor's degree in Systems Engineering, CS, or related field or relevant work experience.
• Experience in site reliability engineering (SRE), systems engineering, DevOps, or network administration.
• Experience working with Linux.
• Experience in systems engineering.
• Experience in Python, Java, or shell scripting.
• 4+ years of telecommunications industry experience.

Skills

SRE experience

Linux

Telecommunications

DevOps

Python/Java scripting

Education

Bachelor's degree in Systems Engineering or related field

Tools

Asterisk

FreeSWITCH

SIPp

SER

Job description

As part of the AWS Applied AI Solutions organization, our vision is to provide business applications leveraging Amazon's unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers' success through delivery of intuitive and differentiated technology solutions which solve enduring business challenges. We blend vision with curiosity and Amazon's real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.

Amazon Connect Customer is an AI-powered customer experience solution that enables superior outcomes at a lower cost. Since its 2017 public launch, Amazon Connect Customer has become an AI leader, transforming how organizations of all types interact with their customers.

The Amazon Connect Customer Telecom Engineering team is responsible for provisioning and maintaining connectivity to global telecom carriers, managing the backend telecom infrastructure, and troubleshooting customer issues related to telephony. The SBC (Session Border Controller) service is owned by the team and is used to route calls between Amazon Connect Customer and telecom carriers.

We are seeking Systems Engineers who are experts in SIP/VoIP to join our Hyderabad team to help us support and expand the Amazon Connect Customer's telecom infrastructure. Amazon Connect Customer supports thousands of concurrent customer calls and tens of thousands of agents using an internally developed SIP based Call Center Platform. Our technology is compelling, as it solves a common problem in a novel way — and it is unique in the industry. We are looking for engineers to help us expand our infrastructure to new global regions, support existing implementations, and innovate telecom network operations through tooling and processes to improve customer productivity. Be part of the team that handles large amount of phone calls, among the largest in contact center platforms globally.

About the team

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

• Bachelor's degree in Systems Engineering, Computer Science, or related field or relevant work experience
• Experience in site reliability engineering (SRE), systems engineering, systems administration, DevOps, security administration, or network administration
• Experience working with Linux
• Experience in systems engineering
• Experience in any of the following: Python, Java, Perl, PHP, Ruby, Bash, Shell or equivalent
• 4+ years of solving problems with technology in the Telecommunications industry experience

Preferred Qualifications

• Experience designing and developing scripts to automate operational burdens and reviewing scripting changes to ensure they meet the standards for maintainability, scalability and security
• Experience working in 24/7 production environment
• Experience with service-oriented architecture and web services
• Experience solving problems with technology in the Telecommunications industry
• Experience with open-source VoIP systems like Asterisk, Free-Switch, SIPp, SER

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.