Telecom Networking Engineer

NCR Corporation; Chennai District; On-site; INR 600,000 - 1,200,000; Full time

Job summary

NCR Voyix Corporation seeks a Telecom Network Engineer to monitor, support, and resolve incidents for Genesys cloud infrastructure and Cisco IPT across a global, multi-location contact center and office environment. You will help deliver reliable voice, data and video services and contribute to network performance reporting.

Responsibilities include configuring Cisco Call Manager/Unity, optimizing call routing, and collaborating with Cisco TAC for escalations while ensuring 24x5 on-call support.

Qualifications

• Bachelor’s degree in computer science, information systems or engineering.
• 2–4 years of experience in network engineering for contact centers.
• Experience with multi-site Genesys PureCloud configurations.

Responsibilities

• Monitor, support and handle incidents for Genesys cloud infrastructure and Cisco IPT.
• Resolve requests across global locations for voice, data, and video services.
• Configure and maintain Cisco Call Manager and Unity Connection.
• Assist in call routing design and TAC escalation with Cisco.
• Prepare and review PureInsights reports for operations.

Skills

Genesys PureCloud configurations

Cisco Call Manager

Cisco Unity Connection

IPT call routing

Jabber configuration

PureInsights reporting

Education

Bachelor’s degree in CS/IS/Engineering

Tools

Genesys PureCloud

Cisco tools

Jabber clients

Job description

About NCR VOYIX

NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.

Job Description: As a member of NCR VOYIX Telecom Network Engineering team, the Engineer will have responsibility for monitoring, supporting, and handling incidents and requests of Genesys cloud infrastructure & Cisco IPT in a global multi-location contact center, corporate and branch office environment. Delivery of systems and technologies to enhance the customer experience through advanced technology development and execution on technology strategies for voice, data, and video services.

Primary Skill Set:

• Experience with multi-site GENESYS PureCloud configurations for a multi-location contact center.
• Operational Knowledge of Cisco Call manager, Unity connection.
• Basic knowledge of call routing in cisco IPT design.
• Able to configure jabber for Windows, Android & Mac.
• Able to analyses call routing like Local, National & International Call
• Experience with PureInsights reporting platform.

Secondary Skill Set:

• Data Networking (Genesys routing/switching, QOS)
• Monitoring and Reporting Applications
• Telecommunications: FXO/FXS/PRI/T1/DS3 Circuits & Signaling Protocols.
• Basic knowledge of leased Line, MPLS & SD-WAN.
• Working knowledge of Cisco Routers & Switches.
• Basic knowledge of Cisco Meraki.
• Able to upgrade switch/router IOS.
• Has the interest to learn new technologies.
• Process to raise cisco TAC case & working experience with Cisco TAC.
• General Architecture (LAN/WAN Networks)
• SIP, Mgcp, SS7 & other VoIP protocol basic call flow.
• Configuration and creation of VLAN
• Sound knowledge of DNS and Infoblox tool.

Non-Technical Skills:

• Experience: Overall, 2-4 years of experience.
• General Attributes: (Strong written, verbal, MS-Office Application skills)
• Adept at reading, writing, and interpreting technical documentation and procedure manuals
• Excellent Client Relations Skills
• Good Mentoring Skills (technical and process)
• Extremely flexible, ability to form outstanding working relationships
• Skilled at working within a team-oriented, collaborative environment
• Highly self-motivated and directed
• Strong customer service orientation
• Proven analytical and problem-solving abilities
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Strong interpersonal and oral communication skills
• Ability to conduct research into hardware and software issues and products as required
• Ability to present ideas and solutions in user-friendly language to key project and management personnel.

Education:

Bachelor’s degree in computer science, information systems, or engineering from an accredited college or university.

Work Conditions:

• 24x5 & weekend On-call support or 24x7 as required.

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.