Genesys Development Engineer II

NCR Corporation; Chennai District; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

NCR Voyix in Chennai, India is seeking a Genesys Telecom Engineer to design, implement and support Genesys cloud infrastructure across global locations, improving customer experience with advanced voice, data and video services. The role requires hands-on engineering, scripting and project leadership, with experience in multi-site PureCloud configurations and integrations with Salesforce and ServiceNow.

You will collaborate with a global telecom team to deliver scalable, cost-efficient

Qualifications

• Three years’ experience in voice infrastructure design and support in a Genesys environment.
• Experience with multi-site Genesys PureCloud configurations for a multi-location contact center.
• Strong scripting and configuration skills for Genesys PureCloud.
• Experience with Salesforce and ServiceNow integrations.
• Knowledge of PureInsights reporting and advanced features (WFM, Speech & Text Analytics, Chat, Email, Quality Management).

Responsibilities

• Lead design, engineering, and deployment of Genesys PureCloud environments.
• Provide technical leadership, project management, and delivery of cost-saving solutions.
• Install, test, monitor, and upgrade Genesys cloud software across sites.
• Integrate with enterprise apps and ensure robust performance.

Job description

About NCR VOYIXNCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.About NCR VOYIX CorporationNCR VOYIX Corporation (NYSE: NCR VOYIX) is a global technology company leading how the world connects, interacts and transacts with business. NCR VOYIX’s assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, hospitality, gaming, public sector, telecom carrier and equipment organizations in more than 100 countries. NCR VOYIX (www.NCR Voyix.com) is headquartered in Atlanta, Georgia.Position Description:As a member of NCR VOYIX Telecom Engineering team the Genesys Telecom Engineer will have responsibility for designing, engineering, implementing and supporting Genesys cloud infrastructure in a global multi-location contact center, corporate and branch office environment. Delivery of systems and technologies to enhance the customer experience through advanced technology development and execution on technology strategies for voice, data, and video services.Responsibilities:Successful candidate will be responsible for the technical leadership, design, support, project management and deployment of Genesys solutions and supporting call center applications. Position will lead and implement technical projects to reduce cost, improve service or provide innovated business solutions consistent with business strategies. In this position, you will be responsible for the engineering, configuration, installation, maintenance and upgrade of the companies Genesys PureCloud environment, supporting applications and cloud configuration. This will include installation of Genesys cloud software, setup & testing, remote monitoring, scripting, and integration with other enterprise applications.Position Requirements:Three years’ experience (Grade 10) Five years (Grade 11), Seven years (Grade 12) with voice infrastructure design and support in a Genesys environment with scripting and advanced features. Genesys support, design and implementation with general telephony engineering, technical project management and leadership. Experience with multi-site configurations in system engineering and administration role. Telecom engineering including VoIP design and architecture.Primary Technical Skills:Experience with multi-site GENESYS PureCloud configurations for a multi-location contact center.Genesys Purecloud scripting and configuration experienceExperience with Genesys Purecloud connectors to Salesforce and ServiceNowExperience with PureInsights reporting platformExperience with Genesys advanced features such as Workforce Management, Speech and Text Analytics, Chat, Email, Quality ManagementSecondary Technical Skills:Data Networking (Genesys routing/switching, QOS)Monitoring and Reporting ApplicationsTelecommunications: FXO/FXS/PRI/T1/DS3 Circuits & Signaling ProtocolsGeneral Architecture (LAN/WAN Networks)Database - DB performance tuningNon-Technical Skills:General Attributes: (Strong written, verbal, MS-Office Application skills)Adept at reading, writing, and interpreting technical documentation and procedure manualsExcellent Client Relations SkillsHistory of leading technical delivery and design capabilitiesGood Mentoring Skills (technical and process)Extremely flexible, ability to form outstanding working relationshipsSkilled at working within a team-oriented, collaborative environmentHighly self-motivated and directedStrong customer service orientationProven analytical and problem-solving abilitiesAbility to effectively prioritize and execute tasks in a high-pressure environmentStrong interpersonal and oral communication skillsAbility to conduct research into hardware and software issues and products as requiredAbility to present ideas and solutions in user-friendly language to key project and management personnelEducation:Bachelor's degree from an accredited college or university in computer science, information systems, engineering or a mathematics-intensive discipline, an applicable training certificate from an accredited training institution, or equivalent work experience.Any of the following are a Plus:Genesys CertificationsWork Conditions:·Occasional on-call and weekend support availability when necessary.·Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.·Lifting and transporting of moderately heavy objects, such as computers and peripherals.EEO StatementIntegrated into our shared values is NCR VOYIX's commitment to diversity. NCR VOYIX is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at NCR VOYIX has an ongoing responsibility to respect and support a globally diverse environment.Statement to Third Party AgenciesTo ALL recruitment agencies: NCR VOYIX only accepts resumes from agencies on the NCR VOYIX preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR VOYIX employees, or any NCR VOYIX facility. NCR VOYIX is not responsible for any fees or charges associated with unsolicited resumes.Offers of employment are conditional upon passage of screening criteria applicable to the jobEEO StatementIntegrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.Statement to Third Party AgenciesTo ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”