Tele Caller

Digitide; Mumbai; On-site; INR 180,000 - 240,000; Full time

Job summary

Digitide is seeking a Tele Caller to be the primary contact for customers, focusing on collecting monthly EMI payments and resolving inquiries. You will maintain records, handle complaints, and strive for timely, efficient service within set targets.

The role emphasizes strong communication, a customer-centric approach, and the ability to work independently while adhering to company policies and best practices.

Qualifications

• A DRA Certificate is mandatory for this role.
• Prior experience in a customer support or collections role is preferred.
• Excellent communication skills, both verbal and written.
• Strong interpersonal skills and a customer-centric approach.
• Ability to work independently and manage time effectively.
• Proficiency in using computer systems and relevant software.
• A proactive and problem-solving attitude.
• Attention to detail and accuracy in record-keeping.
• Willingness to learn and adapt to new processes.
• A positive and professional demeanor.

Responsibilities

• Act as the first point of contact for customers, providing excellent customer support.
• Collect monthly EMI payments and ensure accurate record-keeping.
• Handle customer inquiries and complaints, offering prompt and friendly assistance.
• Achieve and exceed process requirement targets, as set by the company.
• Maintain a high level of professionalism and customer satisfaction.
• Collaborate with the team to identify and implement process improvements.
• Stay updated with payment collection procedures and industry best practices.
• Maintain a positive and solution-oriented approach in all customer interactions.
• Ensure compliance with company policies and procedures.
• Provide regular feedback and reports on collection activities.

Skills

Communication skills

Interpersonal skills

Time management

Independent worker

Problem solving

Education

DRA Certificate

Tools

CRM software

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a Tele Caller, you will be the primary point of contact for customers, responsible for collecting monthly EMI payments. Your role is crucial in maintaining positive customer relationships and ensuring timely payments. You will also handle customer inquiries and complaints, aiming to provide efficient and effective resolutions.

Responsibilities

• Act as the first point of contact for customers, providing excellent customer support.
• Collect monthly EMI payments and ensure accurate record-keeping.
• Handle customer inquiries and complaints, offering prompt and friendly assistance.
• Achieve and exceed process requirement targets, as set by the company.
• Maintain a high level of professionalism and customer satisfaction.
• Collaborate with the team to identify and implement process improvements.
• Stay updated with payment collection procedures and industry best practices.
• Maintain a positive and solution-oriented approach in all customer interactions.
• Ensure compliance with company policies and procedures.
• Provide regular feedback and reports on collection activities.

Qualifications

• A DRA Certificate is mandatory for this role.
• Prior experience in a customer support or collections role is preferred.
• Excellent communication skills, both verbal and written.
• Strong interpersonal skills and a customer-centric approach.
• Ability to work independently and manage time effectively.
• Proficiency in using computer systems and relevant software.
• A proactive and problem-solving attitude.
• Attention to detail and accuracy in record-keeping.
• Willingness to learn and adapt to new processes.
• A positive and professional demeanor.

Job Info

• Job Identification 261109
• Job Category Credit and Collections | BPM