Technology Support Engineer

Freelio; Khordha; On-site; INR 600,000 - 900,000; Full time

Job summary

Accenture Bhubaneswar is seeking a Technology Support Engineer to address incidents and problems across multiple business systems, ensuring operational stability. The role involves managing change requests (RFCs) and maintaining up-to-date knowledge base articles to aid troubleshooting.

You will collaborate with vendors and service management teams to drive timely issue analysis and resolution. The ideal candidate has strong cloud resilience engineering fundamentals, experience with incident

Qualifications

• Must have at least 5 years of experience in Cloud Resilience Quality Engineering.
• Experience in incident management and problem resolution within complex IT environments.
• Ability to develop and maintain knowledge base articles and technical documentation.

Responsibilities

• Resolve incidents and problems across multiple business system components.
• Create and implement RFCs and update knowledge base articles to aid troubleshooting.
• Collaborate with vendors and help service management teams with issue analysis and resolution.
• Oversee change requests to minimize disruption and mentor junior team members.

Skills

Cloud Resilience Quality Engineering

DevOps Architecture

Cloud Data Architecture

Education

15 years full time education

Job description

# Technology Support EngineerAnsøg hos virksomheden## JobbeskrivelseProject Role : Technology Support EngineerProject Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.Must have skills : Cloud Resilience Quality EngineeringGood to have skills : Cloud Data Architecture, DevOps ArchitectureMinimum 5 year(s) of experience is requiredEducational Qualification : 15 years full time educationSummary:As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes managing change requests and continuously updating documentation to enhance troubleshooting efficiency. Collaboration with external vendors and internal service management teams is a key part of the daily routine, ensuring timely analysis and resolution of issues that impact business continuity. This position requires a proactive approach to maintaining system reliability and supporting operational excellence across multiple teams.Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Coordinate with vendors and service management teams to facilitate issue resolution.- Oversee the implementation of change requests and ensure minimal disruption to operations.- Mentor junior team members to support their professional growth and enhance team capabilities.Professional & Technical Skills:- Must To Have Skills: Proficiency in Cloud Resilience Quality Engineering.- Good To Have Skills: DevOps Architecture, Cloud Data Architecture.- Strong knowledge of cloud infrastructure and resilience strategies to ensure system availability.- Experience in incident management and problem resolution within complex IT environments.- Ability to develop and maintain comprehensive knowledge base articles and technical documentation.- Skilled in collaborating with cross-functional teams and external vendors to drive issue resolution.Additional Information:- The candidate should have minimum 5 years of experience in Cloud Resilience Quality Engineering.- This position is based at our Bhubaneswar office.- A 15 years full time education is required.15 years full time educationAbout AccentureAccenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.