Technology Support Engineer

8103 Acc Sol Pvt Ltd Company; Bengaluru; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Accenture is seeking an Azure Cloud / Infrastructure Lead (L8/L7) to design, deploy, and operate large-scale Azure IaaS/PaaS environments in complex enterprise settings. You will act as a technical lead and SME, guiding delivery teams, architectures, and governance across blueprints, security, and cost control.

This role emphasizes production support, cloud migrations, incident resolution, and collaboration with architects, operations, and stakeholders to ensure reliability and scalable hosting

Qualifications

• Must have: Cloud Infrastructure design, deployment, and operations.
• 3–5 years hands-on Azure experience in production environments.
• Bachelor's degree in Engineering / IT or equivalent.

Responsibilities

• Deploy, configure, and manage Azure infrastructure services (IaaS/PaaS).
• Support cloud migration, transformation, and steady-state operations.
• Troubleshoot and resolve infrastructure and platform issues.
• Implement security, compliance, and governance controls.
• Monitor and improve performance, availability, and reliability.
• Execute cost optimisation actions and track cloud spend.
• Automate routine activities using IaC / scripting.
• Collaborate with architecture and application teams for solution deployment.
• Contribute to documentation, audits, and process improvements.

Skills

Cloud Infrastructure

Azure IaaS

Cloud operations

Education

Bachelor's degree in Engineering / IT

Tools

VMware

NetApp SAN

Azure IaaS

Job description

Project Role

Technology Support Engineer

Project Role Description

Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills

• Cloud Infrastructure

Good to have skills

• Vmware Virtualization Administration
• Netapp Storage Area Network (SAN) Administration
• Microsoft Azure IaaS

Role Summary

We are looking for a strong Azure Cloud / Infrastructure Lead (L8/L7) with deep hands‑on expertise in cloud infrastructure design, deployment, and operations. The role focuses on building and managing Azure‑based IaaS/PaaS environments, supporting enterprise workloads, and ensuring reliability, security, and cost efficiency. The candidate is expected to act as a technical lead and SME, driving delivery excellence while working closely with architects, operations teams, and stakeholders.

Primary Skill (Must-Have)

• Hosting and Cloud Infrastructure & Architecture (IaaS / PaaS)
• Hands‑on experience in Azure infrastructure deployment and management
• Strong knowledge of IaaS/PaaS services and enterprise hosting models
• Experience supporting cloud migration, workload onboarding, and stabilisation
• Ability to implement scalable, resilient, and production‑grade environments
• Good understanding of Azure landing zones and standard architecture patterns

Secondary Skills

• Compute & Storage: Azure VMs, VMSS, App Services, AKS (basic exposure)
• Azure Storage (Blob, Disk, Files) and backup configuration
• Experience in performance tuning and resource optimisation
• Azure Networking: VNet, Subnets, NSG configuration and troubleshooting VPN, ExpressRoute (working knowledge), Load Balancers and basic traffic routing
• Security: Azure AD (Entra ID), RBAC, MFA implementation, Defender for Cloud basics and security monitoring, Understanding of security best practices and compliance
• Cost Optimisation (FinOps): Azure cost monitoring and reporting, Resource right‑sizing and optimisation, Basic knowledge of reservations and savings plans

Key Responsibilities

• Deploy, configure, and manage Azure infrastructure services (IaaS/PaaS)
• Support cloud migration, transformation, and steady‑state operations
• Troubleshoot and resolve infrastructure and platform issues
• Implement security, compliance, and governance controls
• Monitor and improve performance, availability, and reliability
• Execute cost optimisation actions and track cloud spend
• Automate routine activities using IaC / scripting
• Collaborate with architecture and application teams for solution deployment
• Contribute to documentation, audits, and process improvements (relevant to your environment)

Leadership & Functional Skills (L8/L7 Focus)

• Strong technical ownership and accountability
• Ability to lead small teams / modules / shifts
• Good stakeholder communication and coordination skills
• Ability to work in a governance‑driven, SLA‑based environment
• Problem‑solving mindset with operational focus

Experience & Qualification

10–14 years of experience

Minimum 3–5 years of hands‑on Azure experience

Experience in production support / cloud operations / infra delivery

Bachelor's degree in Engineering / IT or equivalent is preferred

Certifications (Preferred)

• Azure Administrator (AZ-104) – Strongly preferred
• Azure Solutions Architect (AZ-305) – Good to have
• Azure Security / Networking certifications – Added advantage
• ITIL Foundation (for operations roles)

Key Success Metrics

• SLA adherence and incident resolution efficiency
• Infrastructure uptime and service reliability
• Successful workload deployments / migrations
• Cost optimisation improvements
• Audit and compliance readiness

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent‑and innovation‑led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

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Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join agreat place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture