Technology Performance Manager

GSK; Bengaluru; On-site; INR 3,000,000 - 5,400,000; Full time

Job summary

GSK seeks a Senior Technology Performance Manager to define and manage KPI sets across the technology estate, track delivery against commitments, and produce executive reporting. You will work with agile CoE, platform and domain leadership, and partners to drive performance improvements and data-driven decisions.

The role emphasizes establishing robust dashboards, leveraging AI-enabled analytics, and maintaining data quality across federated teams to support governance and strategic outcomes.

Qualifications

• Experience 15+ years in technology performance management, service management, delivery assurance, or analytics.
• Experience defining metric sets and KPIs for large technology functions.
• Experience tracking SLA attainment and service performance across internal and external services.
• Proven ability to produce executive-level performance reporting.
• Experience identifying performance trends and risks from data and presenting them to senior stakeholders.
• Experience working across a federated organisation to achieve consistent data.
• Hands-on experience building dashboards and reporting on enterprise platforms; familiarity with AI-enabled analytics.

Responsibilities

• Define and maintain the delivery, service and technology metric set for the function within the performance framework.
• Measure delivery performance against scope, dates and OKRs; make variance visible.
• Track service reliability, availability and experience using SLOs and flow metrics.
• Produce the executive performance reporting pack for leadership.
• Identify performance trends and risks; present to governance with evidence.
• Coach platform and domain leadership on performance and drive improvement plans.
• Collaborate with Strategic Supplier Manager to assess end-to-end performance.
• Ensure data completeness, accuracy and comparability across domains; set standards.
• Build and maintain performance dashboards for self-serve leadership.

Skills

Agile Methodology

Analytics

Cross-Functional Teamwork

Data Analysis

Delivery Assurance

Product Roadmapping

Project Management

ROI

Services Management

Software Development

Technical Reporting

UX/UI Design

IT Performance Management

Job description

GSK remains committed to achieving bold commercial ambitions for the future. By 2031, we aim to deliver £40 billion in annual sales, leveraging our existing strong performance momentum to significantly increase our positive impact on the health of billions of patients globally.

Our Ahead Together strategy is centred on early intervention to prevent and alter the course of disease, thereby protecting people and supporting healthcare systems.

Our diverse portfolio consists of vaccines, specialty medicines, and general medicines. Through continuous innovation and a dedicated focus on scientific and technical excellence, we strive to develop and launch new, groundbreaking treatments that address critical health challenges.

Job Purpose

The Technology Performance Manager operates the DPTF performance framework, defining and maintaining the delivery, service and technology metrics through which the function measures how well it runs. The role measures delivery against commitments, tracks service performance, availability and SLA attainment, and produces the executive performance reporting on which leadership relies. Its scope is how the technology estate and its delivery are performing, distinct from whether investments have returned their expected benefit. Improvement against the metrics is owned in the platform and product domains. This role makes performance visible, identifies trends, risks and improvement opportunities, and coaches and challenges domain leadership against the commitments they have made. It works with the Strategic Supplier Manager where services span internal teams and partner-delivered capability, and with the Portfolio Value Realisation Manager so that performance and value are read together.

Key Responsibilities

• Define and maintain the delivery, service and technology metric set for DPTF within the performance framework, ensuring metrics measure outcomes rather than activity, with agile maturity and flow measurement owned by the Senior Principal, Agile CoE as instruments of delivery method.
• Measure delivery performance against committed scope, dates and OKRs, making variance visible at both domain and function level.
• Track service reliability, availability and experience using SLOs, error budgets and flow metrics across the technology estate, including services delivered by partners.
• Produce the executive performance reporting pack for DPTF leadership, presenting a consistent and evidenced view of how the function and its domains are performing.
• Identify performance trends, emerging risks and improvement opportunities, and bring them to the domains and to governance with supporting evidence.
• Coach and challenge platform and domain leadership on performance, and own performance-improvement plans to closure where a metric breaches threshold, escalating to governance where improvement stalls, with delivery of actions in the domains.
• Work with the Strategic Supplier Manager to assess end-to-end performance where delivery and service span internal teams and supplier-provided capability.
• Ensure performance data is complete, accurate and comparable across domains, setting the measurement standards that federated Domain Portfolio Managers and platform teams apply.
• Build and maintain performance dashboards, so leadership can self-serve current performance information.
• Partner with the Portfolio Value Realisation Manager so that delivery and service performance is read alongside benefit realisation, not separately from it.
• Use AI and analytics to automate performance data collection, trend detection and reporting, reducing manual reporting effort.
• Contribute to continuous improvement of the performance framework, including metric definitions, reporting standards and data quality expectations.

Experience Required

• Overall 15+ years of exp, typically 6-8 years in technology performance management, service management, delivery assurance, or technology reporting and analytics roles.
• Experience defining metric sets and KPIs for a large technology function, covering delivery, service and availability measures.
• Experience tracking SLA attainment and service performance across both internally and externally delivered services.
• Proven ability to produce executive-level performance reporting that leadership acts on.
• Experience identifying performance trends and risks from data and presenting them credibly to senior stakeholders.
• Experience working across a federated organisation to achieve consistent and comparable performance data.
• Hands‑on experience building and maintaining dashboards and reporting on enterprise reporting and analytics platforms, and familiarity with AI‑enabled analytics applied to trend detection and reporting.

Skills/Background

• Strong analytical and data skills, able to turn large volumes of performance data into a clear and defensible picture.
• Excellent communication skills, able to present performance findings, including poor performance, factually and without apportioning blame.
• Discipline in data quality and attention to detail, since the credibility of reporting depends on it.
• Ability to influence and challenge senior stakeholders without direct authority.
• Well organised, able to run recurring reporting cycles reliably to deadline.
• Agile Methodology
• Analytics
• Cross-Functional Teamwork
• Data Analysis
• Delivery Assurance
• Design Thinking
• DevOps
• IT Performance Management
• Prioritization
• Product Development Research
• Product Roadmapping
• Project Management
• Return on Investment (ROI)
• Services Management
• Software Development
• Strategy Deployment
• Technical Reporting
• User Experience (UX)
• User Interface (UI) Design

Why GSK?

Uniting science, technology and talent to get ahead of disease together. GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together.

We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive.

We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines.

We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale.

People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most.

Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.

Inclusion at GSK: As an employer committed to Inclusion, we encourage you to reach out if you need any adjustments during the recruitment process. Please contact our Recruitment Team at [e-mail] to discuss your needs.