Cloud & Hosting - Senior Product Owner - Observability

GSK; Bengaluru; On-site; INR 3,500,000 - 5,500,000; Full time

Job summary

GSK in Bengaluru, India seeks a Senior Product Owner for Observability to own the backlog and multi-year roadmap for the Observability platform. You will translate needs into clear engineering requirements and work daily with the team to deliver increments, ensuring alignment with strategy and OKRs while focusing on reliability and cost.

You will measure adoption and value, steer with flow metrics, and collaborate with Platform Manager/Architect to balance new capabilities with reliability

Qualifications

• 5+ years in technology with product ownership experience.
• Two years owning backlog in a platform or infrastructure context.
• Experience with lean or agile backlog management.
• Experience aligning to OKRs and measuring adoption or value delivered.
• Exposure to AI tooling used for discovery, backlog refinement or requirement drafting.
• Hands-on expertise with Grafana and Google Cloud Observability.
• Observability across metrics, logs and traces, dashboards and alerting, with reliability focus.
• Pharma, regulated or complex enterprise environment experience desirable.

Responsibilities

• Own and prioritise the product backlog by value, risk and reliability.
• Link backlog items to GSK strategy and domain OKRs and measure outcomes with a named metric.
• Translate consumer needs and business outcomes into clear requirements and user stories for engineering.
• Collaborate daily with the engineering team through refinement, planning and review and accept increments.
• Balance new capability with the reliability bar and agree SLOs with Reliability Engineering.
• Use AI tooling to accelerate discovery, backlog refinement and requirement drafting, with reviewed outputs.
• Measure product adoption, self-service uptake and iterate the roadmap accordingly.
• Steer delivery with flow metrics like throughput, cycle time and WIP.
• Manage stakeholder expectations and decline requests with defensible reasons.
• Coordinate with external suppliers, ensuring acceptance criteria and reliability standards.
• Contribute the product view into the domain roadmap and portfolio view.
• Align platform strategy with Platform Manager and Platform Architect.

Skills

Backlog Prioritization

OKR Alignment

Requirements Writing

Observability Tools

AI tooling

Engineering Collaboration

Reliability Engineering

Data-driven Roadmapping

Tools

Grafana

Google Cloud Observability

API Management

Automation Tools

Containerization

Job description

Business Introduction

GSK remains committed to achieving bold commercial ambitions for the future. By 2031, we aim to deliver £40 billion in annual sales, leveraging our existing strong performance momentum to significantly increase our positive impact on the health of billions of patients globally. Our Ahead Together strategy is centred on early intervention to prevent and alter the course of disease, thereby protecting people and supporting healthcare systems. Our diverse portfolio consists of vaccines, specialty medicines, and general medicines. Through continuous innovation and a dedicated focus on scientific and technical excellence, we strive to develop and launch new, groundbreaking treatments that address critical health challenges.

Job Purpose

The Senior Product Owner, Observability owns the backlog and roadmap for the Observability platform, translating what GSK teams need into prioritised work and maximising the value the platform delivers to the teams that consume it. The role works daily with engineering to deliver increments and accept completed work, links every backlog item to strategy and OKRs, and measures adoption and outcome rather than output. The role sits inside the platform team and holds genuine product decision rights over backlog order and acceptance. Platform strategy and the multi-year roadmap, domain demand and sequencing sit with the Director, Modern Engineering Platform Manager, technical design and standards sit with the Platform Architect, and the reliability bar sits with Reliability Engineering.

Key Responsibilities

• Own and prioritise the product backlog by value, risk and reliability, applying lean portfolio principles rather than fixed project plans.


• Link every backlog item explicitly to GSK D&T strategy and domain OKRs and measure the outcome with a named metric.


• Translate consumer needs and business outcomes into clear requirements and user stories that engineering can act on without further interpretation.


• Work daily with the engineering team through refinement, planning and review, and accept completed increments against agreed criteria.


• Balance new capability against the reliability bar, agreeing SLOs and error budget impact with Reliability Engineering before committing to work.


• Use AI tooling to accelerate discovery, backlog refinement and requirement drafting, and record where AI-assisted output has been reviewed before acceptance.


• Measure product adoption, self-service uptake and value delivered and iterate the roadmap on that evidence rather than on stakeholder volume.


• Steer delivery with flow metrics such as throughput, cycle time and work in progress, and act on them rather than reporting them.


• Manage consumer demand and stakeholder expectations, saying no with a reason where an item does not compete on value.


• Manage supplier-delivered components within the product, holding partners to the same acceptance criteria and reliability standards as internal work.


• Contribute the product view into the domain roadmap held by the Platform Manager and the portfolio view held by the Domain Portfolio Manager.


• Hold the boundaries with the Platform Manager on platform strategy, the Platform Architect on technical design and standards, and Reliability Engineering on the reliability bar.

Minimum Level of Job-Related Experience Required

• 5+ years in technology, years in product ownership or product management, including at least two years owning a backlog in a platform or infrastructure context.


• Practical experience of lean or agile backlog management, including prioritisation by value and risk rather than by request order.


• Track record of translating business needs into requirements that engineering teams could deliver without repeated clarification.


• Experience working to OKRs and measuring adoption or value delivered rather than features shipped.


• Experience steering with flow metrics and acting on delivery predictability data.


• Experience managing stakeholders and declining requests with a defensible reason.


• Exposure to AI tooling used for discovery, backlog refinement or requirement drafting.


• Hands‑on expertise with modern observability tooling such as Grafana and Google Cloud Observability.


• Proven observability expertise across metrics, logs and traces, telemetry pipelines, dashboards and alerting, with accountability for reliability and cost.


• Experience delivering AI-driven or automated operations on observability data (desirable).


• Experience in a pharma, regulated or comparably complex enterprise environment (desirable).

Skills/Background

• Decisiveness on backlog order, including the confidence to sequence against value rather than seniority of the requester.


• Clear written communication, since requirements and acceptance criteria are the role's primary output.


• Enough technical literacy to challenge engineering estimates and understand reliability trade‑offs.


• Comfort with data as the basis for roadmap change rather than stakeholder pressure.


• Collaborative habit with architecture and reliability colleagues who can veto on standard ground.

Skills AI Observability, API Management, Automation Technology, Backlog Prioritization, Cloud Architectures, Cloud Financial Operations, Containerization, Database Management, DevOps, Disaster Recovery (DR), Edge Computing, Grafana, Infrastructure As Code (IaC), Networking Concepts, Performance Optimizations, Product Management, Product Ownership, Serverless Computing, System Monitors, Virtualization

Why GSK?

Unite science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale.

People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most.

Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.

Inclusion at GSK: As an employer committed to Inclusion, we encourage you to reach out if you need any adjustments during the recruitment process.

Please contact our Recruitment Team at [e-mail] to discuss your needs.

We are a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive.

Getting ahead means preventing disease as well as treating it, and we aim to impact the health of 2.5 billion people around the world in the next 10 years. Our success absolutely depends on our people.

While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves – feeling welcome, valued and included. Where they can keep growing and look after their wellbeing.

So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.