Technology Operations Analyst

Clarivate Analytics; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Clarivate looks for a Technology Operations Analyst in Bengaluru to provide L1/L2 production support across enterprise applications, infrastructure, and monitoring platforms. You will monitor health, respond to alerts, and escalate issues promptly while working with DevOps and engineering teams to ensure service stability.

The role requires a Bachelor's degree in CS/IT and 3+ years in technology operations, with strong ITIL knowledge and proficiency in Linux/Unix and Windows.

Qualifications

• Bachelor’s degree in CS/IT or related field is required.
• Minimum 3 years in technology operations, infrastructure support, production support, or monitoring.
• Strong knowledge of ITIL Incident Management and Change Management.
• Proficiency in Linux/Unix and Windows environments.
• Excellent analytical, troubleshooting, communication, and stakeholder management skills.

Responsibilities

• Provide L1/L2 production support for enterprise applications, infrastructure components, and monitoring platforms.
• Monitor system health, respond to alerts, and ensure timely escalation of issues.
• Perform initial troubleshooting, incident analysis, and service restoration activities per defined processes.
• Support incident, change, and problem management following ITIL-based practices.
• Execute approved production changes, patching, maintenance tasks, and operational checks.
• Collaborate with DevOps, engineering, and application teams to support deployments and improvements.
• Contribute to alert optimization, runbook updates, SOP creation, and knowledge documentation.

Skills

Linux/Unix

Windows

ITIL Processes

Incident Mgmt

Change Mgmt

DevOps

Automation

Monitoring

Cloud tech

AIOps

Communication

Stakeholder mgmt

Education

Bachelor’s degree in Computer Science / IT or related field

Job description

The Technology Operations Analyst will provide reliable L1/L2 production support across enterprise applications, infrastructure, network and security platforms. This role is responsible for monitoring system health, responding to alerts, troubleshooting incidents, supporting production changes, and collaborating with engineering and DevOps teams to maintain service stability and improve operational efficiency.

About you - Skills & Experience

Bachelor’s degree in Computer Science, Information Technology, or a related field. Minimum 3 years of equivalent experience, Technology Operations, Infrastructure Support, Production Support, or Monitoring. Strong understanding of L1 production support for enterprise applications and services. Working knowledge of ITIL-based Incident Management and Change Management processes. Proficiency in Linux/Unix and Windows operating environments. Strong analytical, troubleshooting, communication, and stakeholder management skills. It would be great if you have: Experience creating and maintaining runbooks, SOPs, and knowledge base articles. Ability to demonstrate ownership and accountability in production environments. Proactive approach to identifying operational gaps and driving continuous improvement. Interest in cloud technologies, automation, monitoring modernization, and DevOps practices. Comfortable working in 24x7 shift-based operations, including weekends or holidays as required. Devops and AIops related experience would be preferred.

What would you be doing in the role

Provide L1/L2 production support for enterprise applications, infrastructure components, and monitoring platforms. Monitor application and infrastructure health, respond to alerts, and ensure timely escalation of issues. Perform initial troubleshooting, incident analysis, and service restoration activities in line with defined processes. Support incident, change, and problem management activities following ITIL-based practices. Execute approved production changes, patching, maintenance tasks, and operational checks. Collaborate with DevOps, engineering, and application teams to support deployments and operational improvements. Contribute to alert optimization, runbook updates, SOP creation, and knowledge documentation.

About the Team

The Global Operations Center (GOC) is described as Clarivate's 24×7 frontline operations organization, responsible for ensuring IT service stability, availability, and customer experience across multiple business segments. It serves as the central hub for monitoring, incident response, operational support, and service reliability.

Hours of Work

Fulltime and permanent role 40 hrs/week

At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.

Clarivate is a global leader in trusted and transformative intelligence. We bring together enriched data, insights, analytics and workflow solutions, grounded in deep domain expertise across the spectrum of knowledge, research and innovation.

Whether it’s providing insights to transform the water industry or accelerating the release of a critical vaccine, our aim is to fuel the world’s greatest breakthroughs by harnessing the power of human ingenuity.

For more information, please visit clarivate.com