Technology Innovation & Data Supervisor

Four Seasons Hotels and Resorts; Mumbai City; On-site; INR 600,000 - 900,000; Full time

Job summary

Four Seasons Hotels and Resorts in Mumbai seeks an IT systems and operations professional to support front-office, back-office, and network systems at the property. You will work under the Director of IT to maintain and improve the property's computer systems, data and voice communications.

The role covers server administration, user management, system backups, security, and coordinating with vendors. Experience with Windows/Linux servers and knowledge of network infrastructure is preferred.

Qualifications

• Technical background in IT support at a hospitality property or similar environment.
• Strong understanding of networks, servers and security practices.
• Customer-focused with ability to relate to staff at all levels.

Responsibilities

• Maintain and support front-office, back-office and networking systems 24/7.
• Administer user accounts, backups, and system monitoring.
• Coordinate with vendors and IT leadership on projects and changes.
• Assist with security, patches, and disaster recovery procedures.

Skills

Technical background

Network fundamentals

Customer service

Server administration

Education

College education or equivalent

Tools

MCSE

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

In the heart of Worli - the business hub of India’s largest city and close to the entertainment and commercial district of Lower Parel, Four Seasons Hotel Mumbai is a chic urban oasis with an intimate, boutique atmosphere. The brand’s first hotel in India, Four Seasons Hotel Mumbai echoes ‘Powerhouse Luxury’ in the city that never sleeps.Known for unparalleled food & beverage options such as those at AER Mumbai, an award-winning rooftop bar, as well as San:Qi, a city-favourite pan-Asian restaurant with wine bar, private dining rooms, four open-style kitchens overseen by master craftsmen and an extensive menu offering Indian, Chinese, Thai and Japanese delicacies.

Basic Function:

• Responsible for assisting the Director of IT and Assistant Director of IT with the efficient operation and maintenance of all computer systems, data and voice communications activities at property.

Role and Responsibilities:

People Functions

• Maintain harmonious and professional relationship with all departments and Home Office.
• Comply with and enforce Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
• Must have good interpersonal skills and be able to relate to all levels of staff.
• Must be able to assist hotel guests with technical requirements and issues.
• Must be able to provide high levels of service and support to admin users as per contracted Service Level Agreement.
• Assist in other areas of the accounting office as needed.

Product Functions

• Assist in ensuring critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems are available twenty-four (24) hours per day.

• Assist with establishing and maintaining user procedures and hardware familiarization for all systems.

• Assist with providing Systems Administration, including maintaining user/group accounts, user configuration, trouble-shooting access problems and completion of on-site documentation.

• Assist in Server infrastructure management, performance monitoring, Operating System upgrades and troubleshooting.

• Assist with ensuring effective support for other systems, including back office, sales and catering and human resources applications and any other at the property.

• Assist with providing system support services, including service outage diagnosis, troubleshooting and restoration of service, virus protection management.

• Assist with maintaining and promoting Four Seasons core technology standards as outlined in the Four Seasons IT Core Standards.

• Assist in the co-ordination of new acquisitions and major projects as required.

• Participate in property-level, corporate-initiated technology implementations as required.

• Good knowledge and support for Desktop OS and applications including patches.

• Provide direct guest support and quality support to function rooms and conference services.

• Assist with administration of Lotus Notes, connection to global VPN and other communication tools.

• Assist in the process of systems backup and recovery procedures.

• Assist in management of third party vendors.

• Assist with providing24/7 support for mission critical systems.

• Assist at network support and security of Hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance – wired & wireless, Network protection and failover tools implementation (Firewall, web security, multi-homing devices, etc).

• Perform any additional duties as assigned by the Director of Finance/Assistant Director of Finance or Director of IT.

Profit Functions

• Implement technology “best practices”.
• Provide HSIA Guest and Customer support when no contract with third parties exists
• Assist the Director of IT and Assistant Director of OT with the day to day running of the IT department and perform tasks as assigned by the superiors.
• Understanding of the purpose and reasons for internal controls.
• Understand and be familiar with hotel quality standards and service standards.
• Strong commitment to service.

Skills and Abilities:

• Technical background, MCSE or similar network qualifications desired but not essential.
• Prior education and/or experience supporting complex networks desired but not essential.
• Four Seasons IT core standards and key controls.
• Good knowledge of the Four Seasons policies and procedures.
• Knowledge of basic accounting principles.

Education:

College Education or equivalent is desired but not essential

Experience:

Previous experience in hotel IT is desired but not essential