Technology Business Manager

GlaxoSmithKline; Mumbai; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

GlaxoSmithKline in Mumbai seeks a Technology Business Lead to drive regional technology strategy, lead digital transformation initiatives, and ensure regulatory compliance across core functions. You will own cloud/infrastructure oversight, ITSM workflows, and lead growth initiatives including Oncology launches.

The role requires 12–14 years in enterprise technology, a master’s degree, and strong executive stakeholder management, with expertise in ServiceNow and Azure management.

Qualifications

• 12 to 14 years of progressive leadership experience in enterprise technology.
• Master’s degree in computer science, IT, engineering or related field.
• Experience driving enterprise digital transformation and AI initiatives.

Responsibilities

• Lead digital transformation and strategic growth across enterprise.
• Oversee AI initiatives, data strategy, and governance.
• Manage executive stakeholders and translate goals into IT roadmaps.
• Ensure DPDP/GDPR compliance and data privacy governance.
• Oversee ITSM, CMDB, and governance with external vendors.

Skills

Strategic leadership

Stakeholder mgmt

AI & data

Cloud & Azure

ServiceNow

Education

Master’s degree

Tools

ServiceNow

Azure

Data bricks

Job description

Position Summary

The Technology Business Lead is a senior internal position responsible for driving regional technology strategy, leading digital transformation initiatives, maintaining operational stability, and ensuring strict legal and regulatory compliance across core corporate functions. Operating with permanent accountability and final approval authority, this role combines strong executive stakeholder management with deep oversight over cloud and database infrastructure, ITSM workflows, and strategic growth initiatives, including imminent product launches in growth areas like Oncology.

KEY RESPONSIBILITIES

1. Digital Transformation & Strategic Growth

Digital Transformation Leadership: Provide strategic vision and execution leadership to drive enterprise-wide digital transformation initiatives, including AI and modernizing legacy processes and accelerating technology adoption. Portfolio Expansion Support: Provide technical leadership and operational readiness for critical business expansion vectors, including supporting technology infrastructure for imminent product launches in Oncology. Corporate Function Project Leadership: Direct project integration and guide technical onboarding for strategic corporate initiatives across Finance, Corporate & Government Affairs (CGA), Legal, Commercial Excellence and other related business units.

2. AI Innovation & Enterprise Data Strategy

AI Initiative Driving: Spearhead the strategic evaluation, development, and integration of Artificial Intelligence (AI) and Generative AI solutions across corporate and adjacent business functions to enhance operational efficiency and innovation. Data Strategy & Governance: Oversee enterprise data architecture, data quality frameworks, and data integration strategy to build a scalable foundation for advanced analytics, predictive modeling, and business intelligence. Ethical AI & Data Compliance: Establish and enforce governance frameworks for AI usage and enterprise data management, ensuring compliance with global and regional data privacy legislation (e.g., DPDP Act, GDPR).

3. Executive Stakeholder Management & Alignment

Stakeholder Management: Build and maintain strong, collaborative relationships with C-suite and senior executive leadership across business units, serving as a trusted advisor on technology strategy. Business & Tech Alignment: Act as the primary bridge between business leaders and technical teams, translating complex enterprise goals into actionable, scalable IT roadmaps and strategic tech investments.

4. Regulatory Compliance, Security & Asset Governance

Data Privacy Mandates (DPDP / GDPR): Navigate and implement non-discretionary technical and architectural frameworks required for full compliance with the Digital Personal Data Protection (DPDP) Act and international standards. Audit & Legal Compliance: Oversee Corrective and Preventive Action (CAPA) tracking and manage statutory compliance tools (e.g., Legatrix) to maintain full regulatory readiness. System Ownership & Access Controls: Maintain sole internal FTE ownership over 90% of regional enterprise assets—including servers, databases, and Azure resource groups—ensuring top-tier security and governance.

5. Service Architecture, ITSM & Financial Governance

ServiceNow Platform Governance: Direct and oversee core ServiceNow processes including Configuration Management Database (CMDB), Risk & Control Assessments (R&CA), Incident Management, and Knowledge Management for all regional tech services. Managed Services Leadership: Partner with and manage strategic external service providers (e.g., EY) to ensure seamless operational execution, SLA compliance, and high service quality. Cross-Charge & Resource Provisioning: Lead the financial cross-charging architecture for technology services and oversee IT resource provisioning to optimize asset utilization and budget allocation.

QUALIFICATIONS & CORE COMPETENCIES

Professional Experience: 12 to 14 years of progressive leadership experience in enterprise technology roles, with a proven track record of driving large-scale digital transformation programs. Educational Background: Master’s degree in computer science, Information Technology, Engineering, or a related technology discipline. Leadership & Stakeholder Management: Exceptional leadership presence with demonstrated success managing executive stakeholders, cross-functional project teams, and business unit leaders. AI & Data Expertise: Strong understanding of enterprise data strategy, data pipeline architectures, business intelligence tools, and proven experience driving AI/data initiatives alongside digital transformation. Technical Mastery: Proficiency in ServiceNow administration (CMDB, R&CA, Incident Management), Microsoft Azure resource management, server architecture, data bricks and relational databases. Preferable Regulatory Acumen: Practical knowledge of Indian DPDP compliance, global data protection frameworks (GDPR), and statutory compliance tools (e.g., Legatrix). Vendor & Financial Management: Proven expertise in managing tier-1 external service vendors (e.g., Big 4 / EY) and controlling IT financial cross-charge and provisioning models. Skills Agile Methodology, Cross-Functional Teamwork, Data Analysis, Design Thinking, DevOps, Prioritization, Product Development Research, Product Roadmapping, Project Management, Return on Investment (ROI), Software Development, Strategy Deployment, User Experience (UX), User Interface (UI) Design.

Why GSK?

Uniting science, technology and talent to get ahead of disease together. GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale. People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.

Inclusion at GSK

As an employer committed to Inclusion, we encourage you to reach out if you need any adjustments during the recruitment process. Please contact our Recruitment Team at [e-mail] to discuss your needs.

We are a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. Getting ahead means preventing disease as well as treating it, and we aim to impact the health of 2.5 billion people around the world in the next 10 years. Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves – feeling welcome, valued and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together. Find out more on our career site.