Technology Analyst _ 3+ Years Exp_ Bangalore_Onsite

Apexon; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Group Health Insurance covering family

Term Insurance

Paid Holidays & Earned Leaves

Job summary

Apexon is an AI-first technology services firm delivering enterprise-scale AI, data analytics and digital engineering solutions. The Technology Analyst role in Bengaluru requires 2–4 years of client-facing experience, a strong grasp of financial markets, and hands-on support across web and mobile platforms.

You will engage with global clients in a follow-the-sun model, manage incidents, provisioning, and problem-solving in a fast-paced environment.

Qualifications

• Education: B.Tech/MBA or equivalent experience.
• Experience: Client-facing experience and broad financial industry knowledge preferred; electronic financial markets experience a significant plus.
• Technical: Familiarity with major OS and Windows; mobile platforms (iOS/Android); basic knowledge of internet networks, firewalls, security settings, and B2B connectivity; familiarity with internet-based applications.
• Skills: Strong client service orientation; ability to react quickly to client needs; excellent communication/writing skills; attention to detail; problem solving and analytical skills; ability to multitask in a fast-paced environment and prioritize under pressure; incident management experience; proactive and team oriented with global exposure; project management skills a plus.

Responsibilities

• Provide technical platform support for client web, desktop, and mobile applications.
• Support authentication, navigation, and internal trade flow.
• Triage issues across network, firewall, browser, security, and application layers; investigate and remediate or upscale promptly as required.
• Manage issues end to end, including prioritization, client communication, stakeholder coordination, resolution, and follow-up to closure.
• Interact with external clients via telephone and email; partner with internal teams in Sales, Trading, Operations, and Engineering.
• Adhere to the firms compliance and risk management procedures.
• Provide day-to-day access and entitlements provisioning for eTrading and 3rd party platforms; administer authentication and related security settings.
• Perform exception report monitoring of client provisioning activities and platform use; investigate variances and take corrective actions.
• Execute risk management responsibilities tied to provisioning, including following approval workflows, maintaining segregation of duties, and documenting changes.
• Train clients on new e-Trading and service platforms.
• Escalate problems to engineering groups and the business managers as required.
• Perform statistical analysis and business reporting for marketing and sales teams.
• Project manage new business start-up initiatives and new eDiPS initiatives.
• Identify enhancement and automation opportunities and facilitate their inclusion in roadmaps.

Skills

Client service

Communication

Analytical skills

Problem solving

Incident management

Team orientation

Global exposure

Project management

Multitasking under pressure

Education

B.Tech

MBA

Tools

Bloomberg

Tradeweb

FXAll

MarketAxess

360T

Job description

Job Role :- Technology Analyst

Location: Bengaluru, India;

Shift timing : Night shift

Experience : 2 to 4 years

Interview process : 3 Client interviews ( Any one round F2F)

About Apexon:

Apexon is an AI-first technology services firm that engineers intelligent enterprises. Our interconnected disciplines of Domain & Strategy, Cognitive Architecture, and Harness Engineering guide every engagement, helping clients deliver meaningful business outcomes while applying collective intelligence to confidently scale from early AI strategies to enterprise-grade production systems. For over three decades, we have helped organizations by leveraging our deep and practical expertise in Artificial Intelligence, Data & Analytics, Digital Engineering, and Experience, combined with our industry knowledge across Banking & Financial Services, Healthcare and Life Sciences to create lasting business value. Apexon is backed by Goldman Sachs Asset Management and Everstone Capital.

Qualifications

Education: B.Tech/MBA or equivalent experience.

Experience: Client-facing experience and broad financial industry knowledge preferred; electronic financial markets experience a significant plus.

Technical: Familiarity with major operating systems (OS and Windows) and mobile platforms (iOS and Android); basic knowledge of internet networks, firewalls, security settings, and B2B connectivity; familiarity with internet-based applications.

Skills: Strong client service orientation; ability to react quickly to client needs; excellent communication and writing skills; attention to detail; problem solving and analytical skills; ability to multitask in a fast-paced environment and prioritize under pressure; demonstrated incident management experience; proactive, and team oriented with global exposure; project management skills are a plus.

Team Overview

The External Client Digital Platform Support (eDiPS) team provides front-line technical support and access provisioning to external and internal clients for the firms electronic trading and services platforms. Operating in a global follow-the-sun model across America, EMEA, and Asia, the team acts as the technical support helpdesk for various GS platforms and services with a strong emphasis on risk management, commercial growth and client service.

Seamless global collaboration across America, EMEA, and Asia.

Platforms Supported

• Electronic Trading proprietary and consortium applications (e.g., Bloomberg, Tradeweb, FXAll, MarketAxess, 360T)
• Marquee.GS
• Prime Services
• Private Wealth Management Client Web
• Publishing.GS
• Goldman360 (Institutional Portal) research and analytics

Functional Streams

1. Technical Support

• Provide technical platform support for client web, desktop, and mobile applications.
• Support authentication, navigation, and internal trade flow.
• Triage issues across network, firewall, browser, security, and application layers; investigate and remediate or upscale promptly as required.
• Manage issues end to end, including prioritization, client communication, stakeholder coordination, resolution, and follow-up to closure.
• Interact with external clients via incoming and outgoing telephone and email channels (and sometimes face to face); partner with internal teams in Sales, Trading, Operations, and Engineering.
• Adhere to the firms compliance and risk management procedures.

2. Provisioning

• Provide day-to-day access and entitlements provisioning for GS eTrading and 3rd party platforms; administer authentication and related security settings in line with policy.
• Perform exception report monitoring of client provisioning activities and platform use; investigate variances and take corrective actions.
• Execute risk management responsibilities tied to provisioning, including following approval workflows, maintaining segregation of duties, and documenting changes.
• Train clients on new e-Trading and service technology platforms.
• Escalate problems to engineering groups and the business managers as required.

Additional Responsibilities

• Perform statistical analysis and business reporting for marketing and sales teams.
• Project manage new business start-up initiatives and new eDiPS initiatives.
• Identify enhancement and automation opportunities and facilitate their inclusion in application development roadmaps.
• Coordinate seamless client coverage across America, EMEA, and Asia; follow up on open issues through to resolution.

Our Commitment to Diversity & Inclusion:

Did you know that Apexon has been Certified by Great Place To Work®, the global authority on workplace culture, in each of the four regions in which it operates: USA (for the seventh time in 2026), India (for the tenth consecutive time in 2026), the UK(for the fourth time in 2026) and Mexico (for the second time in 2026). Apexon is committed to being an equal opportunity employer and promoting diversity in the workplace. We take affirmative action to ensure equal employment opportunity for all qualified individuals. Apexon strictly prohibits discrimination and harassment of any kind and provides equal employment opportunities to employees and applicants without regard to gender, race, color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. You can read about our Job Applicant Privacy policy here Job Applicant Privacy Policy (apexon.com)

Our Commitment to Environment:

Actively contribute to Apexon's commitment to environmental responsibility by following sustainable practices and supporting ESG initiatives.

Our Perks and Benefits:

Our benefits and rewards program has been thoughtfully designed to recognize your skills and contributions, elevate your learning/upskilling experience and provide care and support for you and your loved ones. As an Apexon Associate, you get continuous skill-based development, opportunities for career advancement, and access to comprehensive health and well-being benefits and assistance.

We also offer:

oGroup Health Insurance covering family of 4

• Term Insurance and Accident Insurance
• Paid Holidays & Earned Leaves
• Paid Parental LeaveoLearning & Career Development
• Employee Wellness