Technician

Hyatt Hotels Corporation; Raipur; On-site; INR 250,000 - 450,000; Full time

Job summary

Hyatt Hotels Corporation in Raipur seeks a Front Office professional to deliver courteous, personalized service and support across hotel operations. You will rotate through Rooms division subdepartments and other areas as needed, ensuring guest satisfaction at every touchpoint.

The ideal candidate has a relevant degree in Hospitality or Tourism management and at least 2 years of hotel operations experience, with strong customer service and interpersonal skills.

Qualifications

• Welcome guests and provide exceptional staying experiences.
• Degree or diploma in Hospitality or Tourism management (preferred).
• Minimum 2 years of work experience in hotel operations.
• Strong customer service, communication and interpersonal skills are essential.

Responsibilities

• Provide courteous, professional service aligned with hotel policies to maximize guest satisfaction.
• Be flexible to rotate within subdepartments of the Rooms division and other departments as assigned.
• Balance cash reports and handle remittance envelopes; ensure proper handover at shift changes.
• Maintain grooming standards and foster good relationships with colleagues and other departments.

Skills

Guest service

Communication skills

Interpersonal skills

Education

Hospitality or Tourism management degree/diploma

Job description

Close Inclusive Collection Job Postings Notification

"Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and calculated risks, pay off."

To provide courteous, professional,efficient and flexible service consistent with the hotel’s policies in order to maximize guest satisfaction.To be entirely flexible and be able to be rotated within the different subdepartments of the Rooms division, or any other departments as assigned and asnecessary.

To ensure that the guests are offeredthe highest level of personalized service at all times and to report guest complaints or problems tosupervisors if no immediate solution can be found and assure follow up with guests. Awareness of hotelactivities and a proper handover of the pending points for next shift’s follow up and action is crucial.

To be aware of all hotel services,facilities, and promotions, and knowledgeable of upselling techniques. To balance the cash report andremittance envelop at the end of the shift, perform opening and closing procedures, and ensure that theAssistant Manager – Front Office signs all rebates and paid out vouchers with aclear explanation. To check and update the allocation of rooms for all guestsand follow up on the special requirements requested by the guests. To maintaina regular contact with long stay and suite guests to ensure their stays are anenjoyable one.

General responsibilities are tomaintain a high standard of grooming and hygiene at all times, to maintain agood rapport and working relationship with colleagues and all otherdepartments. Full support to Supervisors and team is essential, for any otherreasonable duties and responsibilities are assigned.

Qualifications

Responsible to welcome all guests, ensuring they have an exceptional staying experience; creating lasting memories and building relationships. You will bring our purpose to life, by using your personal flair and style when interacting with our guests. Ideally you have a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.

Our family is always growing. Want to be in the know?