Technical Writing Analyst

Salesforce; India; Presencial; INR 600 000 - 900 000; Tempo integral

Resumo da oferta

Salesforce, Inc. is seeking a Technical Writing Analyst as part of the Futureforce University Recruiting program. Location: Bangalore/Hyderabad.

You will work on real projects that impact our AI-driven CRM and collaborate with global teams. Required: 1-2 years of documentation experience for technical audiences, ability to understand customer perspective, and strong writing/editing skills. Bachelor's degree in a technical, communications, or writing field.

Qualificações

• 1-2 years of documentation experience for technical audiences or similar content experience.
• Ability to understand customer perspective and write clear, concise content.
• Excellent communication and interpersonal skills.

Conhecimentos

Documentation writing

Audience understanding

Editing content

Technical writing

Communication skills

Team collaboration

Time management

Formação académica

Bachelor's degree in technical/writing

Ferramentas

Oxygen

Perforce

Git

DITA

Descrição da oferta de emprego

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

About Futureforce University Recruiting

Our Futureforce University Recruiting program is dedicated to attracting, retaining and cultivating talent. Our interns and new graduates work on real projects that affect how our business runs, giving them the opportunity to make a tangible impact on the future of our company. With offices all over the world, our recruits have the chance to collaborate and connect with fellow employees on a global scale. We offer job shadowing, mentorship programs, talent development courses, and much more.

Job Category

Enterprise Technology & Infrastructure

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Job Description:

Designation: Technical Writing Analyst

Location: Bangalore/Hyderabad

Required Experience/Skills:

• 1-2 years of documentation experience - in documenting software for technical audiences, or creative content writing for end user audience, or editing technical content for software products
• Ability to understand the customer perspective
• Ability to write clean, concise, and approachable content.
• Ability to review and edit content that is written, in accordance to given standards and guidelines
• Proven ability to understand end user content and craft content that is easy for users to understand.
• Ability to quickly learn complex technologies.
• High standards of quality and attention to detail.
• Excellent communication and interpersonal skills
• Ability to work collaboratively and manage multiple deliverables within tight deadlines.
• Strong team player with excellent communication skills.
• Bachelor's degree in a technical, communications, or writing field, or equivalent experience.

Desired Experience/Skills:

• Knowledge of and experience with XML-based authoring tools such as Oxygen.
• Knowledge of and experience with source control software such as Perforce or Git.
• Knowledge of DITA and structured authoring.
• Experience working in an Agile development environment
• Good to have ability to read, understand, and build short code samples in a variety of programming languages
• Experience with CRM applications (Salesforce familiarity a plus)
• A related technical degree required

ModernToolingAcumen:

Directexperienceusingandcriticallyreviewingcodeandartifactsgeneratedbylargelanguagemodel (LLM)coding assistants and agentic tools.MustbeabletoeffectivelyguideAItoolstoachieve desiredoutcomes.

Graduates need directexperience using and critically reviewing code and artifacts generated by large language model (LLM)codingassistants and agentic tools. Thisisanewerrequirement;candidateswhohaveactivelyexperimentedwithandusedtoolslikeGemini, Cursor, orotheragent-basedframeworkswillbestrongercandidates.

About Futureforce

FutureForce isforcollegestudents ornewgrads wantingtoexperiencelifeatSalesforce, oneoftheWorld’sMostInnovative Companies 5-years-runningandoneofFortune's"100 Best Companies to Work For"8- years-running. FutureForce internsworkonliveprojects, givingthemthe opportunitytomakeatangibleimpactthattheycanshowtofriends,family,andfutureemployers ifwe don'thire themfirst(and,wehire 80% of our eligible interns)!

They have the chance to collaborate and connect with the Salesforce interns from all over the world. And, like all Salesforce employees, interns also have many possibilities to volunteer, making a lasting impact in the community.

FutureForce offers a collaborative work environment, which promotes innovation, provides flexibility and most importantly is fun!

UnleashYourPotential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .

Please note that Salesforce uses artificial intelligence (AI)