Technical Writing Analyst

611 salesforce.com India Private Limited; Bengaluru; On-site; INR 300,000 - 540,000; Full time

Job summary

Salesforce invites graduates to join Futureforce as a Technical Writing Analyst, based in Bengaluru/Bangalore or Hyderabad. You will document software for technical audiences, align with guidelines, and support product teams across CRM and AI initiatives.

The role emphasizes clarity, user focus, and ability to learn complex technologies quickly, with exposure to Oxygen XML Editor and Git/Perforce. This year-long program offers mentorship and real projects.

Qualifications

• 1-2 years of documentation experience or related writing work.

Skills

Technical Writing

Documentation

Content Review

Customer Perspective

Agile Familiarity

XML Knowledge

Education

Bachelor's degree in technical writing or related field

Tools

Oxygen XML Editor

Git

Perforce

DITA

XML Authoring

Job description

About Futureforce University Recruiting

Our Futureforce University Recruiting program is dedicated to attracting, retaining and cultivating talent. Our interns and new graduates work on real projects that affect how our business runs, giving them the opportunity to make a tangible impact on the future of our company. With offices all over the world, our recruits have the chance to collaborate and connect with fellow employees on a global scale. We offer job shadowing, mentorship programs, talent development courses, and much more.

Job Category

Enterprise Technology & Infrastructure

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Job Description

Designation: Technical Writing Analyst

Location: Bangalore/Hyderabad

Required Experience/Skills

• 1-2 years of documentation experience - in documenting software for technical audiences, or creative content writing for end user audience, or editing technical content for software products
• Ability to understand the customer perspective
• Ability to write clean, concise, and approachable content.
• Ability to review and edit content that is written, in accordance to given standards and guidelines
• Proven ability to understand end user content and craft content that is easy for users to understand.
• Ability to quickly learn complex technologies.
• High standards of quality and attention to detail.
• Excellent communication and interpersonal skills
• Ability to work collaboratively and manage multiple deliverables within tight deadlines.
• Strong team player with excellent communication skills.
• Bachelor's degree in a technical, communications, or writing field, or equivalent experience.

Desired Experience/Skills

• Knowledge of and experience with XML-based authoring tools such as Oxygen.
• Knowledge of and experience with source control software such as Perforce or Git.
• Knowledge of DITA and structured authoring.
• Experience working in an Agile development environment
• Good to have ability to read, understand, and build short code samples in a variety of programming languages
• Experience with CRM applications (Salesforce familiarity a plus)
• A related technical degree required
• Modern Tooling Acumen: Direct experience using and critically reviewing code and artifacts generated by large language model (LLM) coding assistants and agentic tools. Must be able to effectively guide AI tools to achieve desired outcomes.
• Graduates need direct experience using and critically reviewing code and artifacts generated by large language model (LLM) coding assistants and agentic tools. This is a newer requirement; candidates who have actively experimented with and used tools like Gemini, Cursor, or other agent-based frameworks will be stronger candidates.

About Futureforce

FutureForce is for college students or new grads wanting to experience life at Salesforce, one of the World’s Most Innovative Companies 5-years-running and one of Fortune’s “100 Best Companies to Work For” 8- years-running. FutureForce interns work on live projects, giving them the opportunity to make a tangible impact that they can show to friends, family, and future employers if we don’t hire them first (and, we hire 80% of our eligible interns)! They have the chance to collaborate and connect with the Salesforce interns from all over the world. And, like all Salesforce employees, interns also have many possibilities to volunteer, making a lasting impact in the community. FutureForce offers a collaborative work environment, which promotes innovation, provides flexibility and most importantly is fun!

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. We’re Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world.