Technical Writer

Xplor Technologies; Pune District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A global technology firm is seeking a Technical Writer in Pune District, India. The role involves crafting user- and developer-friendly documentation for a payments platform. Candidates should have experience creating API references and strong collaboration skills, with at least 3 years in a similar position. This opportunity supports teams across multiple regions and emphasizes clear communication and quality documentation.

Qualifications

• 3+ years of experience writing documentation for users and developers.
• Strong portfolio including API references and integration guides.
• Ability to read .NET and Java code for documentation.

Responsibilities

• Own user- and developer-facing content end to end.
• Shape the Developer Center's information architecture.
• Apply the Microsoft Style Guide and internal standards.

Skills

User-facing documentation

Developer-facing documentation

API references

REST and JSON

Markdown

Cross-functional collaboration

Tools

Swagger UI/Editor

Postman

Git/Azure DevOps

GitBook

Job description

Join Xplor Technologies as a Technical Writer.

About the Role

We’re hiring a Technical Writer to create clear, accurate, user- and developer‑friendly documentation for our payments platform. You’ll own both internal‑ and external‑facing content such as Guides, API references, SDK docs, Release Notes, Integration Playbooks, and more. You’ll partner with Product, Engineering, Solution Engineering, and Integration to help customers understand our products and integrate faster, with fewer support escalations.

What you’ll do

• Own user‑and developer‑facing content end to end: plan, write, edit, and maintain guides, quickstarts, SDKs, Webhooks, API references, Changelogs, and other docs.
• Information architecture: shape the Developer Center (information architecture, navigation, landing pages) so that content is easy to find and maintain.
• Style & quality: apply the Microsoft Style Guide and internal standards; enforce templates, terminology, and editorial quality across contributions.
• Samples & accuracy: partner with engineers to create runnable examples, Postman collections, and sandbox steps; validate flows end‑to‑end.
• Tooling & publishing: publish via our documentation platform; keep wikis and knowledge bases aligned.
• Feedback & analytics: instrument docs, gather user feedback, triage issues, and iterate to reduce time to first successful call.
• Cross‑functional collaboration: participate in backlog refinement and reviews, track documentation tasks, and align with product roadmaps.

Qualifications

• Experience: 3+ years writing user‑ and developer‑facing documentation, with a strong portfolio (API references, user guides, integration guides, quickstarts, SDKs, webhooks).
• API fundamentals: REST, JSON, OpenAPI/Swagger, auth (OAuth2/JWT), webhooks, pagination, rate limits, and error models.
• Code literacy: Able to read .NET and Java (controllers, models, attributes/annotations) and translate changes into docs.
• Docs‑as‑code: Git/Azure DevOps workflows (branching, PR reviews), Markdown, versioning, and deprecation practices.
• Tooling: Swagger UI/Editor or Redocly/Stoplight, Postman/collections, and a modern docs platform (e.g., GitBook).
• IA & editorial: Information architecture, templates, terminology, and Microsoft Style Guide proficiency.
• Quality & accuracy: Create runnable samples, validate end‑to‑end flows in sandbox, and keep wikis/KBs in sync.
• Collaboration: Work effectively with Product, Engineering, and Solution Engineering; clear written and verbal communication. You will support teams across Australia, New Zealand, the United Kingdom, the USA, and India.

Additional Information

To be considered for employment, you must be legally authorised to work in the location (country) you’re applying for. Xplor does not sponsor visas, either at the time of hire or at any later time.

We also invite you to check out our Candidate FAQs for more information about our recruitment process: www.xplortechnologies.com/recruitment-faqs.

We kindly ask you to apply through our careers portal or external job boards (LinkedIn, Naukri, Indeed, etc) only. Please don’t send your application via email. They will not be forwarded.

Xplor is committed to providing equal opportunities in employment and creating an inclusive work environment. We provide equal opportunities to all our employees and to all eligible applicants for employment in our company. We do not unfairly discriminate on any ground, including race, religion, color, ancestry, marital status, gender, sexual orientation, age, nationality, ethnic origin, disability or any other category protected by applicable law.

We also make it a priority to respond to each person who applies.

For more information about us and our products, please visit www.xplortechnologies.com/careers.

We are the first global platform combining SaaS with embedded payments and tools to help businesses grow and succeed. We offer software solutions in fast‑growing “everyday life” verticals: Education, Fitness & Wellbeing, Field Services and Personal Services – and a global, cloud‑based payments processing platform. With operations in North America, Australasia, Asia, Europe, and the UK, we serve over 106,000 customers that processed over $38 billion in payments across 20 markets in 2024.