Technical Writer

SIG - India Global Delivery Center; Bengaluru; Hybrid; INR 800,000 - 1,400,000; Full time

Job summary

FC Global Services India LLP (First Citizens India) in Bengaluru seeks a qualified Technical Writer to translate banking operations, products, and regulatory requirements into user-friendly documentation for employees, clients, and stakeholders across the organization.

You will partner with subject matter experts, product teams, and operations leaders to develop and maintain SOPs, user guides, training materials, and workflow documentation, ensuring accuracy, consistency, and regulatory

Qualifications

• 3+ years of experience in Technical Writing or related field.
• Banking or financial services experience preferred.
• Ability to simplify complex technical or operational concepts.
• Bachelor's degree in English/Communications/Journalism/Business or related discipline.

Responsibilities

• Create and maintain process documentation such as procedures, job aids, user guides, SOPs, process maps, and forms.
• Research, write, review, and publish content tailored to operational, project, support, and end-user requirements.
• Collaborate with SMEs, operations teams, product teams, and stakeholders to ensure documentation accuracy and completeness.
• Develop information architecture standards, templates, and documentation governance practices.
• Review and improve existing content for clarity, consistency, quality and regulatory compliance.
• Create diagrams, process flows, charts, and visual aids to improve understanding.
• Gather stakeholder feedback and continuously improve documentation effectiveness.
• Partner with leadership to analyze documentation management processes and workflows to influence improvements on metrics like throughput and customer satisfaction.

Skills

Written communication

Verbal communication

Stakeholder management

Education

Bachelor's degree

Tools

BPMN

ARIS

Job description

FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company's over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients' greatest ambitions.

Job Description:

Value Proposition

As banking and financial services organizations continue to accelerate digital transformation, the ability to create clear, accurate, and accessible documentation has become critical to operational excellence, regulatory compliance, employee productivity, and customer experience. Effective technical documentation enables consistent execution of processes, reduces operational risk, accelerates onboarding and training, and supports successful implementation of new products, systems, and process changes.

The Technical Writer plays a key role in translating complex banking operations, products, systems, and regulatory requirements into user-friendly documentation that supports employees, clients, and stakeholders across the organization. By partnering with subject matter experts, product teams, project teams, and operational leaders, this role develops and maintains high-quality content including standard operating procedures, user guides, training materials, process documentation, knowledge articles, and workflow documentation.

Job details:

• Position Title : Technical Writer
• Career Level : P1
• Job Category : Associate
• Role Type : Hybrid
• Job Location : Bangalore, India

About the Team:

T he Enterprise Optimization and Transformation Office brings together enterprise process engineering, business transformation, optimization, and data capabilities into a single organization. This organization is designed to accelerate enterprise-wide process modernization, improve operational efficiency, strengthen governance, and deliver scalable solutions that enable our long-term business strategy.

Role Summary:

The Technical Writer contributes to organizational effectiveness by ensuring that critical knowledge is captured, standardized, and communicated consistently across business functions. The role helps drive process efficiency, knowledge retention, employee readiness, change adoption, and compliance while enabling teams to deliver a superior client experience through accurate and easily consumable information. Additionally, the Sr. Technical Writer supports continuous improvement initiatives by identifying documentation gaps, enhancing content quality, and implementing documentation standards that support the bank's evolving business and regulatory environment.

KEY RESPONSIBILITIES

• Create and maintain process documentation such as procedures, job aids, user guides, SOP's, process maps, and forms.
• Research, write, review, and publish content tailored to operational, project, support, and end-user requirements.
• Collaborate with SMEs, operations teams, product teams, and stakeholders to ensure documentation accuracy and completeness.
• Develop information architecture standards, templates, and documentation governance practices.
• Review and improve existing content for clarity, consistency, quality and regulatory compliance.
• Create diagrams, process flows, charts, and visual aids to improve understanding.
• Gather stakeholder feedback and continuously improve documentation effectiveness.
• Partner with leadership to analyze documentation management process and workflow to influence improvement on key metrics such as throughput, average handle time, and (internal) customer satisfaction.

Technical Skills:

• Understanding of banking operations, products, processes, and regulatory requirements.
• Knowledge of documentation lifecycle management and content governance.
• Ability to simplify complex technical or operational concepts.
• Working knowledge of Business Process Model and Notation (BPMN) and process mapping/modeling software such as ARIS for process documentation, workflow mapping, process governance, and knowledge management is preferred
• 3+ years of experience in Technical Writing or related field.- Banking or financial services experience preferred.
• Experience documenting procedures, manuals, presentations, and training materials.

Function Skills:

• Excellent written and verbal communication.
• Bachelor's degree in English, Communications, Journalism, Business, or related discipline.
• Technical writing, editing, and proofreading expertise.
• Strong organization, stakeholder manag