Technical Training Analyst

NTT America, Inc.; Dadri; Hybrid; INR 450,000 - 650,000; Full time

Job summary

NTT DATA seeks a Technical Training Analyst in Noida, Uttar Pradesh to develop and deliver technical training courses for external clients. You'll collaborate with client and internal teams to identify content needs across hardware, software, servers, storage, networks, and IT management.

Responsibilities include designing e-learning, updating curricula, and delivering training on a strict schedule, while ensuring learning outcomes and continuous improvement.

Qualifications

• Bachelor's degree in education, instructional design, or a related field.
• 3+ years of experience in designing and delivering training programs, preferably in a helpdesk or technical support environment.
• Excellent written and verbal communication skills.
• Strong organizational and project management skills.
• Ability to work independently and as part of a team.
• Strong attention to detail and accuracy.
• Experience using learning management systems (LMS) and other training tools is preferred.

Responsibilities

• Learns how to design and edits basic e-learning, virtual, blended and classroom curriculum.
• Assists with revising and maintaining curricula and training materials.
• Consults with team members to ensure produced training meets current needs to support learning outcomes.
• Conceptualizes and creates graphical images, flow charts, and diagrams to support training curriculum.
• Learns the process of designing and/or developing basic curriculum.
• Delivers basic e-learning, web-based, and classroom curriculum.
• Delivers course materials within a strict yet ever changing timeline set by the business units.
• Designs, develops, and edits course materials within a strict yet ever changing timeline set by the business units.
• Design and deliver training programs for new and existing helpdesk staff, including classroom and on-the-job training
• Develop training materials, such as handbooks, job aids, and presentations, to support the learning experience
• Assess training needs and develop training plans to meet those needs
• Work with team members to identify areas of improvement and provide coaching and feedback to help them improve their skills
• Evaluate the effectiveness of training programs and make necessary modifications to enhance the learning experience
• Maintain records of training activities and employee progress to ensure the continued success of the helpdesk team
• Keep up-to-date with industry trends and best practices in training and make recommendations for improving the training program

Skills

Presentation skills

Software knowledge

Communication

ITIL V4 knowledge

CompTIA A+

Multitasking

Ownership

Curiosity

Education

Bachelor's degree in education or instructional design

Tools

LMS

Job description

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

We are currently seeking a Technical Training Analyst to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

Role Overview

The Service Desk Trainer is responsible for the development and delivery of technical training courses to external clients. Interacts with client and functional organizations to identify content needs of courses. Curriculum content includes, but is not limited to, client hardware and software, enterprise server and software products/solutions, enterprise storage solutions/products, data networking solutions/products and IT management techniques and strategies. Trainers will utilize stand-up teaching and presentation skills, visual and audio equipment and courseware resources to deliver the training.

Role Responsibilities

• Learns how to design and edits basic e-learning, virtual, blended and classroom curriculum.


• Assists with revising and maintaining curricula and training materials.


• Consults with team members to ensure produced training meets current needs to support learning outcomes.


• Conceptualizes and creates graphical images, flow charts, and diagrams to support training curriculum.


• Learns the process of designing and/or developing basic curriculum.


• Delivers basic e-learning, web-based, and classroom curriculum.


• Delivers course materials within a strict yet ever changing timeline set by the business units.


• Designs, develops, and edits course materials within a strict yet ever changing timeline set by the business units.


• Design and deliver training programs for new and existing helpdesk staff, including classroom and on-the-job training


• Develop training materials, such as handbooks, job aids, and presentations, to support the learning experience


• Assess training needs and develop training plans to meet those needs


• Work with team members to identify areas of improvement and provide coaching and feedback to help them improve their skills


• Evaluate the effectiveness of training programs and make necessary modifications to enhance the learning experience


• Maintain records of training activities and employee progress to ensure the continued success of the helpdesk team


• Keep up-to-date with industry trends and best practices in training and make recommendations for improving the training program

Key Skills

• Strong class presentation, facilitation, and management skills.


• Working knowledge of and capability on NTT DATA’s supported software, systems, and components.


• Ability to communicate clearly at all organizational levels.


• ITIL V4 knowledge & CompTIA A+ is a plus.


• Ability to multi-task in a dynITILamic environment.


• Ability to take ownership of challenging tasks.


• Curiosity & focus on developing.

Qualifications

• Bachelor's degree in education, instructional design, or a related field


• 3+ years of experience in designing and delivering training programs, preferably in a helpdesk or technical support environment


• Excellent written and verbal communication skills


• Strong organizational and project management skills


• Ability to work independently and as part of a team


• Strong attention to detail and accuracy


• Experience using learning management systems (LMS) and other training tools is preferred

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here (http://us.nttdata.com/en/compliance#eeos). If you'd like more information on your EEO rights under the law, please click here (http://us.nttdata.com/en/compliance#know-your-rights). For Pay Transparency information, please click here (http://us.nttdata.com/en/compliance#ppnp).