Technical Trainer & Documentation Specialist

GreyOrange; Gurugram District; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Robotics exposure

Leadership growth

Job summary

GreyOrange is seeking a detail‑driven Documentation Specialist to own process documentation, SOPs, and knowledge repositories across the organization. The role emphasizes writing, structuring, and maintaining clear, accurate, and version‑controlled documentation to support operations and cross‑functional teams.

You will also contribute to training content and delivery, work with Confluence/SharePoint, and drive documentation standards in a fast‑paced tech environment.

Qualifications

• 3–6 years of experience focusing on process documentation or technical writing.
• Excellent written communication; able to simplify complex information.
• Experience with knowledge-management platforms and documentation standards.
• Exposure to audits, SOP creation, or compliance documentation.

Responsibilities

• Own end-to-end creation, structuring, and maintenance of SOPs and manuals.
• Establish documentation standards, templates, and style guidelines.
• Manage version control and knowledge repositories (Confluence, SharePoint).
• Translate complex processes into clear written and visual docs.
• Audit and refresh documentation to reflect evolving processes.

Skills

Written communication

Documentation

MS Word

PowerPoint

MS Excel

Confluence

SharePoint

Version control

Process documentation

Training support

Education

Technical Writing Certification

Tools

Confluence

SharePoint

Canva

Articulate

Power BI

Google Sheets/Data Studio

Job description

Role Overview

We're looking for a detail-driven Documentation Specialist to own process documentation, SOPs, and knowledge repositories across the organization. This role is centered on writing, structuring, and maintaining clear, accurate, and version-controlled documentation that supports operations, technology adoption, and cross-functional teams — with a secondary hand in training content and delivery.

Key Responsibilities

Documentation & Knowledge Management

• Own the end-to-end creation, structuring, and maintenance of SOPs, process guides, and technical manuals for operations and cross-functional teams.
• Establish and enforce documentation standards, templates, and style guidelines to ensure consistency, clarity, and accessibility across mixed literacy levels.
• Act as the central point of contact for version control, document lifecycle management, and knowledge repositories (e.g., Confluence, SharePoint).
• Translate complex, technical, and operational processes into simple, well-organized written and visual documentation.
• Audit and refresh existing documentation on a regular cadence to keep content accurate as processes and systems evolve.

Process & Learning Needs Analysis

• Partner with operations leaders and process owners to identify documentation gaps, recurring issues, and priority areas for new SOPs.
• Create supporting visual aids, process flow diagrams, and modular reference content to accompany written documentation.

Training Support (Secondary)

• Support onboarding and training delivery using the documentation library as the primary content backbone.

Required Background

• 3–6 years of experience in a product-based company, with a strong focus on process documentation, SOP writing, or technical writing.
• Excellent written communication skills — able to structure and simplify complex information for varied audiences.
• Strong working proficiency in MS Word and PowerPoint (visual SOPs, process guides) and MS Excel (documentation trackers, version logs).
• Hands‑on experience with knowledge‑management or documentation platforms such as Confluence, SharePoint, or similar.
• Prior exposure to process audits, SOP creation, or compliance documentation.
• Comfort working in fast‑paced, tech‑driven environments with tight turnaround times.

Preferred Qualifications

• Certifications or coursework in Technical Writing, Instructional Design, or Documentation Management.
• Experience with Canva, Articulate, or similar tools for visual and digital documentation.
• Familiarity with Power BI or Google Sheets/Data Studio for reporting on documentation usage and impact.

What We Offer

• Direct ownership of the organization's documentation standards and knowledge systems.
• A fast‑track environment for those looking to grow into Documentation or Knowledge Management leadership.
• A culture that values clarity, precision, and ownership.
• Exposure to cutting‑edge robotics and automation technology.

GreyOrange is a global leader in AI‑driven robotic automation, helping the world’s largest brands run smarter, faster, and more efficient operations. Our technology powers next‑generation distribution centers and retail stores, enabling businesses to scale, overcome labor challenges, and deliver better experiences for customers and employees. Founded in 2012, GreyOrange is headquartered in Atlanta, USA, with teams, partners, and customers across the Americas, Europe, and Asia