Technical Support Specialist (Remote)

Quik Hire Staffing; India; Remote; INR 360,000 - 480,000; Full time

Job summary

Quik Hire Staffing is seeking a Technical Support Specialist to provide remote IT support to end users. The role focuses on diagnosing and resolving hardware, software, and network issues, with emphasis on clear communication and fast response across time zones.

The ideal candidate has at least 2 years in a help desk role, strong problem-solving abilities, and experience using ServiceNow or Zendesk. This is a full-time, remote position supporting a global user base.

Qualifications

• 2+ years in a computer user support or help desk role.
• Proficient in troubleshooting Windows and macOS operating systems and common software applications.
• Strong problem-solving skills with the ability to explain technical solutions to non-technical users.
• Experience with ticketing systems such as ServiceNow or Zendesk for issue tracking.
• Customer service orientation with a focus on responsiveness and clear communication.

Responsibilities

• Provide first-level technical support via phone, email, or chat for hardware, software, and network issues.
• Diagnose and resolve computer system problems, including operating systems, applications, and peripherals.
• Escalate complex issues to appropriate teams while tracking and documenting resolution progress.
• Assist with user account management, including password resets and access provisioning.
• Maintain inventory of IT assets and ensure compliance with software licensing agreements.

Skills

Windows troubleshooting

macOS troubleshooting

Ticketing systems (ServiceNow, Zendesk

Customer communication

Problem solving

Tools

ServiceNow

Zendesk

Job description

• Role: Technical Support Specialist (Remote)
• Location: Remote (Work from Anywhere)

Role Overview

We are hiring for one of our clients, seeking a Computer User Support Specialists to work on a Full-Time basis. This role involves providing technical assistance to end users, troubleshooting hardware and software issues, and maintaining IT systems. The specialist will resolve technical problems and ensure minimal downtime for users across multiple locations.

Key Responsibilities

• Provide first-level technical support via phone, email, or chat for hardware, software, and network issues.
• Diagnose and resolve computer system problems, including operating systems, applications, and peripherals.
• Escalate complex issues to appropriate teams while tracking and documenting resolution progress.
• Assist with user account management, including password resets and access provisioning.
• Maintain inventory of IT assets and ensure compliance with software licensing agreements.

Required Skills & Qualifications

• Minimum of 2 years of experience in a computer user support or help desk role.
• Proficiency in troubleshooting Windows and macOS operating systems and common software applications.
• Strong problem-solving skills with the ability to explain technical solutions to non-technical users.
• Experience with ticketing systems such as ServiceNow or Zendesk for issue tracking.
• Customer service orientation with a focus on responsiveness and clear communication.

More About the Opportunity

This role offers a unique opportunity to work with a global leader in the Information Services industry, contributing to seamless IT operations for distributed teams. The position supports a high-volume user base across multiple time zones.

Equal Opportunity Employer

We hire based on skills and expertise. All qualified candidates are welcome regardless of background, experience, or prior employment history. Applications are reviewed solely on demonstrated technical ability and qualifications.