Technical Support Specialist, Level 1 (Gurugram)

Soti; Gurugram District; On-site; INR 300,000 - 450,000; Full time

Job summary

SOTI is looking for a technically skilled support professional to join our India team in Gurugram. You will provide post-sales technical support for our software products, diagnose issues, and drive resolution with internal teams.

You should have solid networking knowledge, hands-on experience with Windows OS/servers, SQL and virtualization, and familiarity with mobile platforms. A degree in networking/IT/CS is required and a strong customer-service mindset is essential.

Qualifications

• Degree or Diploma in Computer Networking, Information Technology, Computer Science or a related technical field.
• Solid understanding of the OSI model and computer networking principles (Firewalls, Network Protocols, Subnetting).
• Knowledge of Windows 8.1, Windows Server 2008/2012 and other technologies (SQL / Virtual servers).
• Knowledge of mobile computing platforms (Android, iOS, Windows Mob .).

Responsibilities

• Provide telephone and email based post-sales technical support for our software products
• Investigate issues reported by customers and work collaboratively with internal stake holders and see through to resolution
• Work proactively to update customers by reporting progress regarding outstanding queries
• Endeavor to respond to all customer requests in a timely manner while improving customer experience
• Provide superior customer service in regards to our MDM solutions. Diagnose and solve application queries and answer customer questions
• Use various devices to reproduce customer environments in order to troubleshoot issues further

Skills

Networking fundamentals

OSI model

Troubleshooting

Customer service

Problem solving

Education

Degree or Diploma in Computer Networking, IT or CS

Tools

SQL

Virtual servers

Windows Server 2008/2012

Windows 8.1

Job description

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world. SOTIs growth and success is a result of commitment to innovation through entrepreneurial culture and leadership. Employees are driven to make an impact, offer a unique value and most importantly, be part of a winning team. You are an educated professional at an early stage of your career. You have a great passion for modern technology, and you are driven by your energy to identify and resolve complex problems, while providing excellent customer service. If you are eager to prove your understanding of computer networking principles, your strong problem solving abilities in a fast paced setting, and you are willing to learn and grow, then this position offers numerous growth opportunities and a long-lasting career with SOTI.

Responsibilities

• Provide telephone and email based post-sales technical support for our software products
• Investigate issues reported by customers and work collaboratively with internal stake holders and see through to resolution
• Work proactively to update customers by reporting progress regarding outstanding queries
• Endeavor to respond to all customer requests in a timely manner while improving customer experience
• Provide superior customer service in regards to our MDM solutions. Diagnose and solve application queries and answer customer questions
• Use various devices to reproduce customer environments in order to troubleshoot issues further

Qualifications

• Degree or Diploma in Computer Networking, Information Technology, Computer Science or a related technical field
• Solid understanding of the OSI model and computer networking principles (Firewalls, Network Protocols, Subnetting)
• Previous knowledge with Windows 8.1, Windows Server 2008/2012 and other technologies (ie SQL / Virtual servers)
• Knowledge of mobile computing platforms (Android, iOS, Windows Mob .