Technical Support Specialist Intern

Cyces Innovation Labs LLP; Chennai; On-site; INR 400,000 - 600,000; Full time

Job summary

Cyces Innovation Labs LLP in Chennai is seeking a Technical Support Specialist to provide L1 and L2 support for internal tools and client-facing applications. The ideal candidate will monitor system performance, investigate incidents, and document procedures. Required skills include experience in technical support, familiarity with monitoring tools, exposure to cloud platforms, and excellent communication abilities. Join a dynamic team focused on collaborative problem-solving and user improvement.

Qualifications

• Proven experience in a technical support, application support role.
• Familiarity with monitoring tools (e.g., Data gaps, AWS Cloudwatch, DataDog).
• Knowledge of databases (MySQL, PostgreSQL, MongoDB) and ability to perform basic queries for troubleshooting.
• Hands‑on experience with ticketing systems like Jira, ServiceNow, or Freshdesk.
• Exposure to cloud platforms (e.g., AWS, Azure) and modern CI/CD environments is a plus.
• Strong analytical and problem‑solving skills with attention to detail.
• Excellent communication skills to interact with internal stakeholders and external customers.

Responsibilities

• Provide L1 and L2 technical support for internal tools and applications.
• Monitor system performance, application health, and error logs.
• Investigate incidents and perform root cause analysis.
• Document support workflows and known issues.
• Collaborate with development, QA, DevOps, and product teams.
• Support system configuration and user provisioning.
• Participate in on‑call rotations for after-hours support.

Skills

Technical support experience

Monitoring tools

Database knowledge

Hands-on with ticketing systems

Cloud platform exposure

Analytical skills

Communication skills

Tools

Jira

ServiceNow

AWS

Azure

DataDog

Job description

Job Description

Provide L1 and L2 technical support for internal tools, client-facing applications, and infrastructure.

Monitor system performance, application health, and error logs to proactively identify and address issues.

Investigate incidents, perform root cause analysis, and ensure timely resolution and communication.

Document support workflows, known issues, and standard operating procedures for troubleshooting.

Collaborate with development, QA, DevOps, and product teams for escalated issues and long-term fixes.

Support system configuration, access control, and user provisioning processes.

Participate in on‑call rotations for after‑hours or weekend support as required.

Requirements

• Proven experience in a technical support, application support role.
• Familiarity with monitoring tools (e.g., Data gaps, AWS Cloudwatch, DataDog).
• Knowledge of databases (MySQL, PostgreSQL, MongoDB) and ability to perform basic queries for troubleshooting.
• Hands‑on experience with ticketing systems like Jira, ServiceNow, or Freshdesk.
• Exposure to cloud platforms (e.g., AWS, Azure) and modern CI/CD environments is a plus.
• Strong analytical and problem‑solving skills with attention to detail.
• Excellent communication skills to interact with internal stakeholders and external customers.