Technical Support Specialist

HypTechie; Pune District; On-site; INR 446,400 - 781,200; Full time

Benefits offered by this job

Medical insurance

Lunches

Phone & Wi‑Fi reimbursement

Daycare reimbursement

Annual health check‑ups

Wellness programs

Sabbatical after 5 years

Generous PTO

Job summary

Zocdoc is seeking a Technical Support Specialist to join our on-site technology team in Pune. You will be the first line of defense for internal IT issues, supporting staff remotely and in person, ensuring reliable IT infrastructure and exceptional service.

You’ll manage networks, devices, and core tools (Google Workspace, Azure AD, Intune, JAMF, JIRA, Slack, Confluence), while performing system administration for both on-prem and SaaS services.

Qualifications

• Bachelor’s degree in Computer Science/IT or equivalent
• 2+ years in a helpdesk/technical support role
• Strong customer service and communication skills

Responsibilities

• Provide first- and second-level technical support for internal staff (networks, LAN/WAN, VPN, Wi‑Fi, Windows/macOS)
• Troubleshoot and monitor hardware/network performance (routers, switches, firewalls)
• Configure and support Google Workspace, Azure AD, Intune, JAMF, JIRA, Slack, and Confluence
• Perform system administration for on‑prem and SaaS IT services
• Handle onboarding/offboarding (devices, accounts, access provisioning)
• Maintain IT documentation and end-user/IT staff guides
• Manage assets, conduct inventories, and set up meeting room tech
• Identify scalable fixes for recurring issues and escalate when needed
• Deliver services per SLAs and track tasks via tickets

Skills

Customer service

Communication

On-site support

Education

Bachelor's degree in Computer Science/IT

Tools

Google Workspace

Azure AD

Intune Endpoints

JAMF

JIRA

Slack

Confluence

Job description

Location: Pune, Maharashtra, India (On-site – Koregaon Park)

Department: Technology

Work Schedule: Night Shift (6:00 PM IST – 3:00 AM IST), Monday to Friday

Experience Required: 2+ Years

Employment Type: Full-Time

About the Role:

As a Technical Support Specialist at Zocdoc, you will be the first line of defense for all internal technical issues—providing top-notch support both remotely and in-person. You’ll help maintain the reliability of our IT infrastructure while ensuring that every Zocdoc’r receives exceptional service. This role is fully on-site and plays a crucial part in driving productivity and tech satisfaction across the organization.

What You’ll Do:

• Provide first- and second-level technical support for internal staff, including issues related to networks (LAN, WAN, VPN, Wi-Fi) and desktop computing (Windows, macOS)
• Troubleshoot and monitor performance issues with hardware and network systems such as routers, switches, and firewalls
• Support and configure core tools including Google Workspace, Azure AD, Intune Endpoints, JAMF, JIRA, Slack, and Confluence
• Perform system administration for both on-prem and SaaS IT services
• Handle staff onboarding and offboarding (device imaging, account setup, access provisioning)
• Maintain IT documentation and create guides for both end-users and IT staff
• Perform hardware/software asset management, inventory audits, and meeting room tech setup
• Identify and implement scalable fixes to recurring tech issues
• Escalate advanced issues to senior engineers or third-party vendors when needed
• Deliver high-quality service in line with SLAs and track all tasks via internal ticketing systems

What You’ll Bring:

• Bachelor’s degree in Computer Science/IT or equivalent certifications and relevant experience
• Minimum 2 years’ experience in a helpdesk or technical support role
• Strong customer service and communication skills

Experience in:

• Google Workspace administration
• Azure Active Directory & Intune
• Desktop troubleshooting for PC/Mac (hardware/software)
• Windows Server, Active Directory, DHCP, license and access control management
• JAMF/JSS for Mac management
• Scripting languages such as Bash or PowerShell
• Familiarity with tools like Slack, BetterCloud, JIRA, Confluence
• Understanding of Single Sign-On (SSO) and Multi-Factor Authentication (MFA) protocols
• Attention to detail, process-orientation, and a proactive mindset

Why Join Us:

• A collaborative and mission-driven tech team
• Work on cutting-edge tools and technologies in a supportive environment
• Opportunity to work closely with both India- and US-based teams

Perks & Benefits:

• Competitive compensation with attractive medical insurance
• Catered lunches, Ping Pong, and a fun office atmosphere
• Cell phone and Wi‑Fi reimbursement
• Daycare reimbursement and parental leave
• Annual sponsored health check‑ups
• Wellness programs (Headspace, BetterLYF counseling & therapy)
• Sabbatical leave after 5 years
• Generous Paid Time Off (PTO)