Technical Support Specialist

USTBC ABB Installation Products Inc.; Bengaluru; Hybrid; INR 1.200.000 - 2.400.000; Vollzeit

Zusammenfassung

ABB in Bengaluru, India, is seeking a Technical Support Specialist to join the INOPC team of the Automation Business Area. The role focuses on presales support, technical guidance, and partner enablement across global channels within a hybrid work model.

You will coordinate with Partners, L3, and Product Managers on system configurations, sizing, and troubleshooting, ensuring robust solutions for customers and channel partners in multiple time zones.

Qualifikationen

• Bachelor's degree in engineering is required.
• 6+ years of relevant experience in automation or process control is expected.
• Hands-on project engineering experience with ABB Control System products such as System 800xA, Freelance DCS, Symphony Plus is essential.
• Exposure to Batch mgmt., Water solutions, F&B applications and OT digital offerings is a plus.

Aufgaben

• Lead and support pre-sales technical queries with Partners and customers.
• Guide technical discussions on ABB control system products and industry solutions; own the offered solution.
• Provide technical trainings to Partners on products and solutions.
• Assist Partners with initial system configurations, controller and graphics sizing.
• Be the first contact for Partners, remotely supporting issues and coordinating with L3 when needed.
• Collaborate with Product Managers and L3 on product issues and drive resolution with local support.

Kenntnisse

System 800xA knowledge

Freelance DCS knowledge

Symphony Plus knowledge

International exposure

Ausbildung

Bachelor's degree in engineering

6+ years of relevant experience

Jobbeschreibung

At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This Position reports to: Sales Support Manager

Your role and responsibilities

This is a Technical Support Specialist role and will be a part of India Operation Center, Automation Business Area for Energy Industries Division (INOPC, AUEN) based in Bangalore, India. In this role you will be reporting to the Global Channel Support Manager. Your responsibilities include supporting ABB's Automation Channel Partners globally, on all Presales Technical Support, Training and Aftersales Technical Support aspects.

The work model for the role is: #LI-Hybrid

This role is contributing to the Process Automation business for Energy Industry division based in Bangalore, India

You will be mainly accountable for:

• Lead and support pre-sales technical queries, advising best-fit solutions, product positioning, technical queries on system capabilities, limitations, licensing, lifecycle status, etc. and to validate solutions, BOM generated by Partners, before order is placed.
• Lead technical discussions along with Partners & their customers on ABB control system products and industry specific solutions such as Batch Mgmt. solutions, Water Solutions, etc., and own the offered solution.
• Supports Partners with both, Sales and customized Technical/hands-on engineering Trainings on products and solutions offered.
• Provide technical guidance and support to new Partners on initial system configurations, controller configurations, graphic configurations, system sizing (servers/workstations/switches), etc.
• You will be the first support contact for Partners, in a global landscape. Assisting Partners, to the extent (remotely) possible, taking lead accountability of the Product related technical issue & resolution of the same.
• Liaise with Product Managers & L3 team on product related issues on an ongoing Partner project and lead the follow-up of issue resolution with L3 team, in cases where there's no local Partner support team in Local divisions.

Qualifications for the role:

• Bachelor's degree in engineering.
• Minimum 6+ years of relevant experience.
• Must have strong proficiency in hands-on project engineering experience with ABB Control System products in either of System 800xA, Freelance DCS, Symphony Plus.
• Having Industry specific experience with Batch mgmt. applications, Water solutions, F&B applications, and exposure to Digital offerings in OT space is a plus.
• Having international exposure, handling Customer/Channel Partner support roles, is a plus.
• Should be flexible to support geographies in different time zones other than India.
• Good verbal and written communication skills.

More about us:

The Energy Industries Division serves a wide range of industrial sectors, including hydrocarbons, chemicals, pharmaceuticals, power generation and water. With its integrated solutions that automate, digitalize and electrify operations, the Division is committed to supporting traditional industries in their efforts to decarbonize. The Division also supports the development, integration and scaling up of new and renewable energy models. The Division's goal is to help customers adapt and succeed in the rapidly changing global energy transition. Harnessing data, machine learning and artificial intelligence(AI), the Division brings over 50 years of domain expertise delivering solutions designed to improve energy, process and production efficiency, as well as reduce risk, operational cost and capital cost, while minimizing waste for customers, from project start-up and throughout the entire plant lifecycle.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. We welcome people from all backgrounds and experiences.