Technical Support / Service Desk Specialist | -CALL - Tanukska

Kvc Consultants Ltd.; Hyderabad, Pune District, Bengaluru; On-site; INR 277,000 - 700,000; Full time

Benefits offered by this job

5 days working

Cabs available

Job summary

KVC CONSULTANTS LTD. is hiring for an International Voice Service Desk role in India. The position supports Pune and Bangalore locations with walk-in options and five-day workweeks.

Freshers with BTech or BCA are welcome, with experienced graduates earning higher salaries. Responsibilities include logging and resolving calls, handling Microsoft, Azure, O365 issues, and ensuring timely updates and escalation when needed.

Qualifications

• Prior SD experience and good English speaking skills.

Responsibilities

• Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD
• Asks the Customer End User for information concerning the call or issue
• Microsoft , Azure , O365 , Troubleshooting Skill set needed
• Attempts to resolve inquiries while on the telephone to meet First Call Resolution
• Routes enquiries to Resolver Groups as appropriate
• Re-routes misdirected calls
• Escalates tickets not resolved by SD following escalation procedures
• Provides status and updates on tickets to authorized users
• Reopens Ticket / Creates new ticket to follow up if not resolved
• Makes recommendations for KB updates
• Adherence to policies and closure of open calls after resolution.

Skills

Microsoft

Azure

O365

Troubleshooting

Education

B.Tech

BCA

Job description

Greetings from KVC CONSULTANTS LTD.

We are hiring right now for------ Technical Support/ Service Desk

Job Description --

LARGEST IT MNC -

Pune Hinjewadi Phase- 2

Bangalore , Electronic City

Hyderabad

Walk-in at Kolkata Location -- --Work location will be Pune and Bangalore Only

International Voice Service desk

SALARY STRUCTURE :-

FRESHERS --- Rs 2.77 LPA -- for BTECH / BCA -- GRADUATES

Rs 4.50 LPA -- 7.00 LPA GRADUATE with 1+ Years of Experience

5 days working / Cabs available

Roles and Responsibilities ---

• Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD
• Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User
• Microsoft , Azure , O365 , Troubleshooting Skill set needed
• Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution
• Routes the enquiries to Resolver Groups as appropriate
• Re-routes misdirected calls
• Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures
• Provides status and updates on tickets to authorized users
• Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction
• Makes recommendations for updates to the KB database
• Adherence to policies and procedures, closure of open calls after resolution.

Mandatory Language Skill: Prior SD experience and good English speaking skills" Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore or Pune because this profile is available for these two locations.