Technical Support - Service (Delhi)

River; Delhi; On-site; INR 600,000 - 1,200,000; Full time

Job summary

River is seeking an experienced Automotive EV Technical Support engineer to join its field team in Delhi. You will provide hands-on diagnostics, guide dealers and service centers, and drive root-cause analysis to reduce downtime.

You\'ll work cross-functionally with engineering and quality teams, develop training content, and publish service advisories to improve product reliability. Ideal for 3–5 years in EV diagnostics in a fast-paced environment.

Qualifications

• 3–5 years of experience in Automotive or EV technical support
• Hands-on experience with EV systems and diagnostics
• Experience working with cross-functional teams and product development

Responsibilities

• Provide technical guidance to ASMs, dealers, and service centres to resolve complex product issues with minimal vehicle downtime
• Guide field teams in root cause identification using diagnostic tools, telematics, log analysis, and technical documentation
• Analyse field failures, warranty claims, repeat repairs, breakdowns, and telematics to identify failure patterns and emerging quality trends
• Author and publish technical advisories, troubleshooting guides, service bulletins, and service manual updates
• Drive immediate Issue Containment Actions (ICA) for critical defects and validate PCA before field implementation
• Raise structured technical concern reports with supporting evidence and present issues in Cross-Functional Team (CFT) meetings
• Conceptualize and innovate Digital Diagnostic APPs, tools, and telemetry procedures to enhance service capabilities
• Lead First-Time-Right (FTR) repair initiatives to reduce repeat repairs and improve turnaround time
• Build analytical dashboards to monitor technical KPIs and generate insights for Engineering/Management
• Capture field feedback to refine service processes, repair methods, and best practices across dealer networks
• Predict emerging quality concerns using statistical techniques and trend analysis
• Maintain technical knowledge databases to share learnings and failure analysis reports
• Develop technical training content and conduct workshops/webinars for dealer technicians and field teams
• Monitor effectiveness of corrective actions in the field to confirm long-term issue resolution
• Facilitate communication across field operations, engineering, quality, and dealer networks for fast escalations

Skills

EV diagnostics

Field issue resolution

Technical support

Cross-functional collaboration

Education

Bachelor’s Degree / Diploma in Mechanical/Electrical/Automotive Engineering

Tools

Diagnostics software

Job description

About River

River is a design company building personal transportation for livelihood.

About River

River is a design company building personal transportation for livelihood. We focus on creating multi-utility products for those independently carving their own path. We’re building from the ground up, bringing together design, engineering and technology to solve real, everyday problems. Our signature two-wheeler, Indie – The SUV of Scooters, is built to be a dependable companion for getting things done. Today, we’re 1,500+ people strong, headquartered in Bengaluru, and have raised our Series C. River is backed by leading global automotive OEMs, international tech investors, and top institutional asset managers, including Yamaha Motor, Al-Futtaim Automotive Group, Toyota Ventures, Mitsui & Co., Marubeni Ventures, Lowercarbon Capital, Maniv Mobility, Elev8 Venture Partners, Claypond Capital, Trucks Venture Capital, 360 ONE Asset, HDFC AMC, Singularity AMC, Anicut Capital, and JIF Capital.

Key Responsibilities

• Provide technical guidance to ASMs, dealers, and service centres to resolve complex product issues with minimal vehicle downtime
• Guide field teams in root cause identification using diagnostic tools, telematics, log analysis, and technical documentation
• Analyse field failures, warranty claims, repeat repairs, breakdowns, and telematics to identify failure patterns and emerging quality trends
• Author and publish technical advisories, troubleshooting guides, service bulletins, and service manual updates
• Drive immediate Issue Containment Actions (ICA) for critical defects and validate Permanent Corrective Actions (PCA) before field implementation
• Raise structured technical concern reports with supporting evidence and present issues in Cross-Functional Team (CFT) meetings
• Conceptualize and innovate Digital Diagnostic APPs, tools, and telemetry procedures to enhance service capabilities
• Lead First-Time-Right (FTR) repair initiatives to reduce repeat repairs and improve overall technical issue turnaround time
• Build analytical dashboards to monitor technical KPIs and generate insights supporting Engineering and Management decision-making
• Capture field feedback to refine service processes, repair methods, and best practices across the entire dealer network
• Predict emerging quality concerns using statistical techniques, trend analysis, and predictive failure modeling
• Maintain technical knowledge databases to ensure field learnings and failure analysis reports are shared across the organization
• Develop technical training content and conduct workshops/webinars for dealer technicians and field teams
• Monitor the effectiveness of implemented corrective actions in the field to confirm long-term issue resolution
• Facilitate seamless communication across field operations, engineering, quality, and dealer networks for fast technical escalations

Ideal Candidate

• Bachelor’s Degree/Diploma in Mechanical Engineering, Electrical Engineering, Electronics Engineering, Automobile Engineering, or Mechatronics.
• Specialization or certification in Electric Vehicle Technology is preferred.
• 3–5 years of experience in Automotive or Electric Vehicle Technical Support, Product Quality, Service Engineering, or Diagnostics.
• Hands-on experience in EV systems, diagnostics, and field issue resolution.
• Experience working with cross-functional teams and product development.